Job Summary
The purpose of the role is to
- Meet the business objectives initiated by the respective country Business Clients business
- Customer focused need-based selling
- Deepen customer relationship and maximize penetration
Key Responsibilities
Business Drivers
- Achieve personal sales target
- Segment focus, customer focussed needs-based selling
- Being a Business Clients Acquisition Executive, focus has to be on acquiring new HVS customer relationship and fulfilling needs with respect to Assets, Liabilities, Insurance and Investment for such customers as mandated by the Bank. It will also involve deepening these relationships by cross-selling various product
Customer Experience
- Operational quality - Error free customer application & documentation
- Responsive and responsible selling
- Practice appropriate sales and marketing skill
- Ensure nil Customer complaints
Risk Assurance
- Conduct CDD, MLP & TCF diligently
- Zero tolerance – Fraud, Misselling
- Attend training, acquire knowledge and apply to job function
- Adhere to all policies, guidelines and procedures, comply with local regulatory requirements
- To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
Strategy
- Meet the business objectives initiated by the respective country Priority Clients business
- Customer focused need-based selling
- Deepen customer relationship and maximize penetration
Business
- Achieve personal sales target
- Segment focus, customer focussed needs-based selling
- Being a Business Clients Acquisition Executive, focus has to be on acquiring new HVS customer relationship and fulfilling needs with respect to Assets, Liabilities, Insurance and Investment for such customers as mandated by the Bank. It will also involve deepening these relationships by cross-selling various product
Processes
- Operational quality - Error free customer application & documentation
- Responsive and responsible selling
People & Talent
- Must be a graduate. MBAs would be an advantage
- Candidates having Sales experience of at-least 1 year in the Retail Banking Industry; especially Home Loans, Wealth and Savings Accounts would be preferred
- Candidate having AMFI, IRDA (and other relevant certification) certification will be preferred
- Good knowledge of the selected market and customer segments would be an advantage
- Strong communication and negotiation skills with the ability to influence outcomes
- Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit
Risk Management
- Conduct CDD, MLP & TCF diligently
- Zero tolerance – Fraud, Misselling
- Attend training, acquire knowledge and apply to job function
- Adhere to all policies, guidelines and procedures, comply with local regulatory requirements
Governance
- To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association
Key stakeholders
- Customers New-to-Bank Affluent and Emerging affluent Clientele along with inactive portfolio activation if mandated by the bank
Skills and Experience
- MS Office
Qualifications
- Must be a graduate. MBAs would be an advantage
- Candidates having Sales experience of at-least 1 year in the Retail Banking Industry; especially Home Loans, Wealth and Savings Accounts would be preferred
- Candidate having AMFI, IRDA (and other relevant certification) certification will be preferred
- Good knowledge of the selected market and customer segments would be an advantage
- Strong communication and negotiation skills with the ability to influence outcomes
- Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit text.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.