IT STARTS HERE
Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Communications, Marketing and Responsible Banking Division The Communications, Marketing & Responsible Banking (CMRB) function leads the business in its internal and external communications with stakeholders and customers - along with our multi-channel marketing campaigns.
The function has responsibility for the development and use of Santander UK’s brand and its sponsorship and events programme.
It leads the UK’s work on sustainability and responsible banking.
CMRB is also responsible for Santander UK's strategic and operational messages that help deliver on the long-term management plan for the business.
THE DIFFERENCE YOU MAKE
COMPANY/BUSINESS is looking for a Senior Communications Project Manager based out of Milton Keynes (Unity Place), or London (Triton Square). 12 Month - FTC.
We are looking for a highly organised Senior Communications Project Manager to lead the delivery of customer collateral changes associated with the migration of TSB customers to Santander UK. The role will be responsible for planning and coordinating the conversion of collateral from TSB to Santander UK branding and standards, while supporting broader Harmonisation and Migration objectives. Success in the role will require great stakeholder management, excellent attention to detail and effective project management skills within a complex change environment.
We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
- Manage the end-to-end communications planning for the required collateral changes.
- Ongoing identification and management of risks and dependencies, escalating emerging risks and any issues that materialise, with proposed mitigations and actions for resolution.
- Coordinating stakeholders across Marketing, Customer Communications, Product, Risk, Compliance, Legal and Operations
- Ensuring collateral meets regulatory, brand and customer experience requirements
- Maintaining robust governance, tracking progress, managing dependencies and escalating risks where required
- Work closely with the wider CMRB team to ensure consistent messaging and alignment with broader communications activity.
- Proactive engagement with Risk Line 2 and Internal Audit Line 3 across the CMRB programme and key activities
- Collaborate with the central Programme IMO function and governance bodies for project
- Support with the broader Harmonisation and Migration CMRB related planning and activities, through the CMRB workstream
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional experience
- Proven experience managing complex communication or change programmes involving multiple stakeholders. (required)
- Excellent planning and organisational skills, with the ability to manage multiple projects and competing priorities simultaneously. (required)
- Experience supporting product changes, customer communications or business transformation initiatives. (required)
Education
- Prince 2 practitioner or external PMO certification. (preferred)
Hard Skills
- Project management experience (required)
- Stakeholder management experience (preferred)
- Risk management experience (preferred)
- Familiarity with governance, risk and change management processes. (Preferred)
Soft Skills
- Exceptional attention to detail. (required)
- Great stakeholder management skills, with the ability to influence and build credibility at all levels. (required)
- Excellent communication and interpersonal skills. (preferred)
- Confidence to speak up, ask questions and challenge constructively when required. (preferred)
- Ability to work independently while collaborating effectively within a wider team environment. (preferred)
- Great problem-solving skills and a proactive approach to delivery. (preferred)
- Able to balance strategic thinking with operational delivery. (preferred)
- A good knowledge of Santander products, services and the issues that relate to these. (preferred)
WE VALUE YOUR IMPACT
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.
Salary Range:
£75,600.00 - £113,400.00 per annum (depending on experience)
This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.
- 30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- £6,000 car allowance per year
- Company funded individual private medical insurance
- Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- Share in Santander’s success by saving or investing in our share plans.
- As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services
- Competitive rewards that reflect the real impact you make and the value you bring.
- Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
- Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
- Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
- Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.
Ready to be recognised? It starts with you.
LOCAL COMPLIANCE
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).
When applying, please consider the travel distance, time and cost to your chosen office location(s).
Right to work in the UK
- All candidates must have the right to work in the UK to commence employment with Santander.
WHAT TO DO NEXT
If this sounds like a role you are interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk.
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