Main Responsibilities:
Business Management:
- Manage the boutique in order to achieve sales objectives and store and service KPI’s, ensuring to spend most of the time on the shop floor with sales team and clients
- Concur to the definition of action plans related to the mystery shopping and Voice of the Client results and ensure their implementation
Client Management:
- Be proactive in recruiting new customers, promoting and creating events in order to generate new business opportunities
- Actively participate and involve sales teams in social events
- Constantly nurture relationships with clients, in store and outside the store implementing client database activities, as per-marketing guidelines
- Address client concerns/disputes/complains assuring that the client satisfaction is restored
Team Management:
- Constantly coach the sales team on how to deliver an unique and memorable shopping experience (customer focus, story telling, extraordinary service, selling skills and attitude), observing the sales floor and providing feedback accordingly
- Constantly develop the team by observing them on the sales floor and providing feedback either on the spot and in structured one to one meetings
- Partner with Sales Trainers in training definition, implementation plans and follow up
- Ensure the participation of the store team to training sessions in order to develop and strengthen their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security…).
Master of the House:
- Be responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of product assortment and visual merchandising, respect of excellent uniforms and grooming standards, and supervise after sales service requests providing excellent pre and post service to the customer
- Be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPI’s, and proposing corrective actions
- Guarantee the correct application of company norms and procedures (discount etc..).
- Sponsor the development of a frictionless Client experience through the different touch points, leveraging on the adoption of new digital tools and processes
- Sponsor the full store engagement on new omnichannel initiatives and amplify the change of mindset in store, driving the change
Market Knowledge:
- Related to their environment (city, street, mall, dept. Store) guarantee profound knowledge on brand locations, events and marketing activities
- Ensure a strong knowledge of the relevant markets: competitions, events, product and pricing
Qualifications, Experience and Skills Required:
Education: Bachelor
Languages:
· Fluent written and spoken English with excellent communication skill
· Professional experience & know how :
· At least 5 years of relevant experience in retail operation and Boutique Management
· Extensive product knowledge of Bulgari or other luxury brands, and specific knowledge in Jewelry and watch a plus
Technical & management skills :
· Team Management and Coaching Skill
· Presentable outlook, tolerance of working pressure and the capability in handling unpredictable tasks
· Knowledge of marketing, media and merchandising techniques
· IT Literacy
Personal & interpersonal skills
· Selling Skill and Customer Relationship Management Skill