Your Competencies and Experience (skillset requirements)
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People Leadership & Coaching: Ability to identify staff skill gaps, give helpful feedback, and partner with training teams to improve staff performance. Skilled in motivating sales teams through positive coaching, staff engagement, and incentive programs.
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Clienteling & Customer Service: Solid experience in customer relationship management, VIP client retention, and data collection. Ability to coach staff on personalized service, brand storytelling, private consultations, and customer events. Proficient in using client databases and retail tools to track customer purchases and shopping habits.
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Sales Performance & Business Analysis: Strong ability to track key sales metrics to improve revenue. Able to analysis sales data and evaluate promotions to create effective door business plans.
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Counter Operations: Keen eye for detail to execute brand display standards and maintain a premium store environment. Strong understanding of stock management.
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Stock & Supply Chain Coordination: Strong grasp of inventory management, including stock coverage analysis, demand forecasting, and working with logistics to streamline replenishment.
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Experience: Tertiary education with Minimum of 5 years of retail experience within the beauty, luxury, or premium consumer goods sectors, including at least 3 years in a multi-store management role. Candidate with less experience will be considered as Retail Supervisor.