- Chasing arrears on behalf of clients in accordance with clients’ debt recovery policies
- Maintaining records of tenant actions to settle arrears, including monitoring performance against agreed payment plans
- Liaising with surveyors and client accountants to resolve tenant queries about charges and payments
- Analysing aged debtors and advising surveyors and clients regarding recovery of arrears.
Main Accountabilities
- Maintain records of debtor payment performance and issue payment reminders to poor payers
- Chase arrears on behalf of clients in accordance with clients’ debt recovery policies for the methods and timescales to be employed in escalating recoveries
- Keep surveyors responsible for clients and tenants informed of progress in collecting arrears
- Agree all escalation steps to recover debts with the surveyor responsible prior to initiating action
- Maintain records of agreed repayment plans and ensure such plans are approved by the surveyor and/or client as appropriate
- Track repayments against agreed payment plans and notify surveyors and client accountants of any default
- Instruct solicitors and/or bailiffs to recover outstanding sums in accordance with client instructions and agreed with the surveyor responsible
- Record details of conversations and actions agreed with tenants to clear outstanding arrears
- Provide information to support preparation of monthly credit control reports and aged debtor analyses
- Ensure that all tenant queries are actioned within 24 hours, liaising with surveyors and client accountants as required
- Report any tenant disputes and/or complaints to the surveyor and client accountant responsible
- Reconcile tenant statements / aged debtor reports
- Provide tenants with copies of any missing documentation
- Assist in the allocation of cash receipts at peak periods
- Contribute to the identification of unallocated cash
- Adhere to all agreed procedures and controls
- Participate in the company’s performance management programme, adhering to and promoting internal performance standards.
Person Specification
- Experience in a credit control / rent collection role within a busy office environment. Qualification or part qualification in credit control and debt management or a related accounting discipline a distinct advantage
- Must be highly numerate and accurate with strong attention to detail
- Tenacious, presentable, assertive and self-motivated
- Excellent verbal and written communication skills with professional telephone manner
- Conscientious and highly focussed, with a sound understanding of credit control procedures and an appreciation of data protection issues
- Experience of using computer based accounting systems, ideally Trace Tramps, or similar packages such as Yardi Propware / Voyager, Qube Horizon, etc.
- Able to work to tight deadlines and manage time effectively
- Good skills in Microsoft Office products (Excel, Word, and Outlook)
- Understanding of accounting techniques including sales ledger transactions, particularly in a property environment, would be an advantage.
- Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice