Job Summary
Working as part of the Singapore Wealth Solutions Operations (WSO) team to provide end-to- end support on the controls of Operational processes and procedures covering Wealth Management products in GBS. The incumbent will work with key stakeholders across functions related to corporate actions, Settlements, Asset Transfers, Account Maintenance, Tax Operations, Nostro, Sundry & Suspense Reconciliation and support Product Managers, Country and Group related Projects and Process enhancements on top of meeting Regulatory fulfilment of Contract Note and Term-sheets printing.
Key Responsibilities
Business
• The job holder will work with WSO’s stakeholders including CMPS, Product Managers, GBS hubs in KL & India, Contact Centre & Client experience teams, Compliance, Finance, and Auditors to achieve Business and Operational efficiency targets. In addition, the job holder will assist in the collation, preparation and submission of weekly & Monthly Key MIS and Project updates to Management.
Processes
• The job holder will be required to manage Frontline queries and activities related to Equities processes which include settlement and corporate actions. The candidate is expected to work with frontline to review of client queries and client complaints related to Equities. The candidate is expected to review the reconciliation breaks to ensure timely resolution as part of Balance Sheet reconciliation and substantiation for Wealth Solutions accounts balances including validation & attestation of all relevant Sundry and Suspense accounts against WM TPSS (Transaction Processing Settlement systems) on a daily and monthly basis. The candidate will be responsible for reviewing DOIs from Country and GBS teams to ensure adherence to policy and procedure and sufficient controls have been implemented to mitigate risk. The candidate will also manage the preparation, printing and mailing of Advice & Contract notes and general query processing instructions covering account opening and tax operations related queries in BCP coverage scenarios.
Governance
• The job holder will be responsible for assisting the Head of WSO SG in the governance of processing Hubs (GBS KL & India & WSO SG), Custodian and 3rd Party service providers including the conduct of Service and periodic risk reviews, and managing all queries related to operations, governance, tax, regulatory and statutory issues.
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Outsourcing Service Providers including GBS India, KL, HK & SG hubs.
• Regulatory Compliance Teams.
• BRMs and TPRM teams
• WM COO Leads.
• CMPS & Product Leads.
• Country Finance & Group R2R teams.
• Auditors – External & Internal
• Custodian Banks
Other Responsibilities
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; where applicable.
Our Ideal Candidate
- 3+ yrs experience in Banking Industry
- Diploma or Degree in Business, Banking, Finance, Accountancy or related discipline
- Proficient in Microsoft office applications
- Proficient in AI
- Strong communication and stakeholder management skill
- Attention to details with risk management judgement
Role Specific Technical Competencies
• Product Knowledge of Capital market products with expertise in Mutual Funds/Unit Trust/ Fixed Income/Structured Notes and Equities
• Balance Substantiation and Breaks Management
• Outsourcing Governance and Periodic risk reviews & SRM
• Regulatory Compliance & Tax operations
• Client Servicing
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
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