Embark on your travel career journey and become an essential part of our team, delivering outstanding service to travel clients while upholding our reputation for excellence.
As a Servicing Travel Advisor IV in FROSCH, you will contribute significantly to delivering extraordinary customer service to our travel clients and exceeding their expectations. Your role will involve booking travel, resolving issues promptly, and liaising with vendors to ensure client expectations are met. You will use conflict management and influence to navigate challenging situations and persuade others to achieve beneficial outcomes. Your attention to detail and analytical thinking will be crucial in managing travel logistics and identifying underlying issues. With a strong understanding of customer experience and travel technology, you will leverage online travel tools to optimize the travel process from start to finish.
Job responsibilities
- Coordinate and fulfill travel bookings for clients, ensuring all details align with client preferences and company standards.
- Utilize travel management technology tools to optimize the travel process, from initial booking to final itinerary confirmation.
- Identify and promptly resolve complex travel-related issues, leveraging your skills in conflict management and customer relationship management to de-escalate.
- Analyze travel logistics and client feedback to identify areas for improvement and contribute to the development of new solutions.
- Maintain professional relationships with vendors, negotiating as necessary to ensure client expectations are met and exceeded.
- Communicate effectively and efficiently, with an expectation of being able to engage with high profile and VIP clients.
Required qualifications, capabilities, and skills
- Must have at least 3 years of Corporate Travel and native Sabre experience.
- Proven ability to coordinate and fulfill travel bookings in line with client preferences and firm standards.
- Demonstrated ability to utilize travel management technology tools, including travel planning software and booking systems, to optimize the travel process.
- Showcase capacities in conflict management and customer relationship management, with the ability to promptly resolve travel-related issues and maintain professional relationships with clients and vendors.
- Developing analytical thinking skills, with the ability to systematically organize, compare, and evaluate various aspects of a situation to identify key information and potential areas for improvement.
- Proficient understanding of customer experience and the ability to understand how customers interact and perceive a brand or business throughout the entire customer journey.