Job Summary
In the Bank
• Daily Reconciliation
• Handling enquiries from frontlines and other stakeholders
• Project & Change management
• Monitor and manage the performance with TJ Hub
With the Vendors
• SLA monitoring
• Regular performance review
• Regular on-site checking
• Yearly risk assessment including Business Resilience, ICS (e.g. TPRM)
• Regular review with the auditors (e.g. GIA, TPSA, HKMA)
• Intergroup Outsourcing Management for GBS TJ, GSB GZ and GBS IN.
Key Responsibilities
Strategy
• Be courage of taking up new knowledge in the Bank and capable to support the tasks relating to monitoring of bank services outsourced to external service providers including Statement Printing and Delivery, Cheque Book Ordering and New Card Issuance from the Bank.
• To make recommendations on process improvements with adequacy of existing controls and best practices from other Banks experience.
• Key driver in Change Management – Work closely with mangers of Vendor Management Team; supports to UAT and UVT on Project Keystone during system migration and help to develop DOI as user guides to other team members.
• To ensure all daily activities are compliance with the bank up-to-date internal control policies, compliance, and audit standard.
Processes
• Follow up and follow through the laid down Departmental Operational Instructions in the team.
• High degree of Operation accuracy.
• Integrity on access to the system as per business required basis.
• Discipline in Confidentiality Requirement from the Bank.
People & Talent
• Capable to support the tasks especially to statement printing and delivery, report generation during the system migration with the internal stakeholders and outsourcing vendors.
• Be courage of taking up new skills in card production, card embossing with internal stakeholders and outsourcing vendors. Voice out irregularities to Project Team and close the lapse prior to production.
Risk Management
• Compliant to internal and external regulatory requirements at all the times, in particular for Anti-Bribery & Corruption policy; Bank ICS Policy and PCI requirement and reporting and suspicious case to Team Manager.
Governance
• Work with Manager, Business Risk Management for matters related to legal and compliance.
• Protect customer’s data in view of PDPO is the priority among the tasks and adopt clean desk guidelines in the own workstations.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Zero tolerance on falsification of documents, improper behaviours involving unwanted physical contact / verbal harassment; staff fraud.
Key stakeholders
• Product Teams, T&I, PSS Team, Project Keystone members, Customer Care Centre; Business Risk Management; Branch Operations, Card Operations and so on.
Other Responsibilities
• Follow up and follow through the laid down Departmental Operational Instructions in the team
• High degree of Operation accuracy
• Integrity on access to the system as per business required basis
• Discipline in Confidentiality Requirement from the Bank
Skills and Experience
• Microsoft Word / Excel, PowerPoint
• Proficiency in English
• Proficiency in Putonghua
Qualifications
• Languages: Fluent in Cantonese, English and Putonghua
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.