About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
What’s it all about?
As a Manager within Visa's NAB Partnership team, you will play an important role in supporting and growing Visa's Personal Bank relationship with NAB, one of Visa's most strategic and significant clients.
Reporting to the Vice President, Head of NAB Partnership and working closely with the Senior Director, Personal Bank, you will help drive client engagement, partnership outcomes and execution across NAB's Personal Bank portfolio. You will work closely with NAB stakeholders and cross-functional Visa teams to support strategic initiatives, identify growth opportunities and deliver an exceptional client experience.
The role provides exposure to a broad range of products, customer segments and strategic priorities, spanning core consumer payments, loyalty, digital experiences, value-added services and emerging opportunities across the broader NAB ecosystem.
Success in this role requires strong relationship management skills, commercial curiosity, strategic thinking and the ability to translate client priorities into actionable opportunities and outcomes. You will develop a deep understanding of NAB's business, competitive environment and growth objectives, helping Visa strengthen its position as a trusted strategic partner.
Core Responsibilities
Account Management & Client Engagement
Support the management and growth of Visa's Personal Bank relationship with NAB.
Build strong working relationships with client stakeholders across product, portfolio, strategy, customer and payments teams.
Support ongoing client engagement activities, including business reviews, strategic discussions and executive meetings.
Act as a trusted day-to-day partner for client stakeholders, ensuring timely responses and effective coordination across Visa.
Identify opportunities to deepen Visa's relationships and engagement across NAB's Personal Bank ecosystem.
Commercial Growth & Opportunity Development
Support the identification and development of opportunities across issuing, value-added services, loyalty, risk, data and digital solutions.
Assist in the development of business cases, client proposals and growth plans that create value for both NAB and Visa.
Partner with product and solution specialists to bring relevant capabilities and innovations to the client.
Monitor industry trends, competitor activity and client priorities to identify emerging opportunities.
Contribute to portfolio growth objectives through effective account planning and opportunity management.
Partnership Execution & Delivery
Support delivery of strategic initiatives and partnership commitments across the Personal Bank portfolio.
Coordinate activities across Visa stakeholders to ensure client priorities are delivered effectively.
Drive follow-through on agreed actions, commitments and opportunities.
Support issue resolution and escalation management where required.
Work collaboratively with product, consulting, marketing, risk and client services teams to achieve client outcomes.
Emerging Growth Opportunities
Support relationship development and growth opportunities across emerging areas within the broader NAB ecosystem.
Identify ways to expand Visa's engagement and relevance across new customer segments and business priorities.
Coordinate internal stakeholders to support client opportunities and strategic initiatives.
Help establish Visa as a trusted strategic partner across NAB's evolving business landscape.
Client Insights & Strategic Support
Develop an understanding of NAB's business strategy, portfolio performance and growth priorities.
Support the preparation of executive presentations, client reviews and strategic account plans.
Analyse portfolio trends and identify opportunities to improve performance and partnership outcomes.
Act as the voice of the client within Visa by helping ensure client priorities are understood and actioned across internal teams.
What we expect of you, day to day
Build strong and trusted relationships with client and internal stakeholders.
Support the delivery of financial and non-financial objectives across the Personal Bank portfolio.
Identify opportunities to bring Visa's products, services and expertise to client challenges and opportunities.
Contribute to strategic account planning and execution.
Partner effectively across product, consulting, risk, marketing and client services teams.
Support executive engagement activities and client meetings.
Deliver high-quality presentations, business cases and client communications.
Demonstrate commercial curiosity and a passion for understanding the payments industry and client business.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Qualifications
What we are after:
Experience in account management, relationship management, business development, consulting, client services or a related field.
Strong stakeholder management skills with the ability to build trusted relationships internally and externally.
Experience working with financial institutions, payments, technology or related industries preferred.
Commercially minded with an interest in identifying growth opportunities and delivering client outcomes.
Strong communication, presentation and influencing skills.
Ability to manage multiple priorities in a fast-paced environment.
Analytical and problem-solving capabilities with strong attention to detail.
Self-starter with strong organisational skills and a collaborative mindset.
Experience working across cross-functional teams to deliver outcomes.
And if you have some of these, even better:
Experience in payments, banking, cards or financial services.
Understanding of consumer payments, loyalty, digital banking or value-added services.
Exposure to strategic account management or client relationship management.
Experience supporting large enterprise clients.
Curiosity around emerging payments trends, digital commerce, AI and consumer financial services.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.