Vendor Program Lead

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Job Overview

Vendor Program Lead

Are you looking for a career move that will place you in a global financial organization?

By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Vendor Program Lead role involves implementing, and administering a worldwide employee dining program, focusing on company goals, food sourcing, vendor management, project management across process adherence projects; budget oversight, quality control, and data-driven improvements to employee satisfaction and program ROI (i.e.: fees and charges, etc.). This role requires a strategic, analytical, and collaborative approach to ensure the program aligns with organizational goals, promotes employee well-being, and delivers cost-effective, high-quality dining experiences across diverse global locations. This role is essential to address and resolve queries including those which are time sensitive in order to sustain a positive employee experience, while maintaining internal controls and program objectives to mitigate financial risk to Citi. Interface with stakeholders regularly to address order queries.

What you’ll do

Project Management

• Develop and maintain robust, integrated project plans. Analyze project plans to identify risks and subsequently work with project team members to formulate recommendations.

• Develop program communication
• Provide project leadership to ensure successful delivery of projects through adherence to processes and tools, identification/management of risks and issues, facilitation of/participation in key meetings, engagement of stakeholders, and on-time completion of milestones and deliverables to meet and exceed customer expectations
• Drive and lead process efficiency projects that drives digitalization and automation, where applicable
• Ongoing review and development of current processes to increase efficiency.

Program Standard Compliance & Finance

• Drive adherence to processes and tools across project team including performing Quality Assurance reviews to monitor compliance to standards where applicable

• Drive policy compliance by interfacing with internal global and regional senior stakeholders, business heads, legal and compliance to retain and enhance support of the programs
• Manage the program's budget, track expenditures, analyze costs, and identify opportunities for cost savings and increased program value. 
• Stay informed about industry trends in food service, sustainability, and employee benefits to enhance the program and keep it innovative. 

Stakeholder Management & Quality Assurance

• Interact directly and develop strong relationships with nominated regional business representatives to drive compliance and as an escalation point for issue resolution

• Lead stakeholder’s meetings to review program status and resolve issues in order to meet target deadlines

• Participate in weekly meetings and track progress
• Collaborate with internal teams (HR, facilities, legal) and external stakeholders to gather feedback and ensure program success
• Ensure the program adheres to all local health, safety, and labor regulations in different countries. 
• Required Skills & Experience
• Establish and monitor quality standards for food, service, and overall dining experience, conducting regular audits and site visits to ensure compliance.

Metrics and Reporting

• Define and monitor key performance metrics and respond quickly to any changes or deviations
• Prepare detailed status reports and related PowerPoint presentations
• Reporting of monthly and quarterly metrics, support the preparation of monthly metrics and ad-hoc meetings, prepare analyses of on-going management of best practices.
• Participate in weekly/monthly/quarterly program level reporting processes and reviews, including analysis and preparation of project dashboards, metrics, and materials
• Collect and analyze data on employee satisfaction, food trends, and program performance to drive continuous improvement and inform strategic decisions. 

Vendor and Partner Management:

• Identify, negotiate with, and manage relationships with food service providers and suppliers globally to ensure quality, cost-effectiveness, and adherence to nutritional and safety standards. 

What we’ll need from you

• 6+ years of professional experience, 2+ years in similar role.
• Proven experience in hospitality management, food service, or strategic program management. 
• Strong vendor negotiation, contract management, and budget management skills. 
• Exceptional analytical and problem-solving abilities to drive data-informed decisions. 
• Excellent communication and interpersonal skills to work effectively with diverse global teams and stakeholders. 
• Experience in managing complex, geographically dispersed programs. 
• A passion for employee well-being, food quality, and service excellence. 
• Ability to handle pressure and prioritize workload in a multicultural environment
• Excellent analytical, financial, organizational, project and time management skills
• Able to establish relationships with and influence all levels of management
• Demonstrates a sense of ownership and responsiveness and takes the initiative to drive results every day
• Strong written and verbal communication skills are critical for this position
• Strong negotiation and presentation skills are critical for this position
• Proven track record of Customer Service experience
• Proficient technical skills covering all Microsoft Office products including Word, Excel, Access and PowerPoint
• Bachelor’s Degree/University degree

What we can offer you

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program

• Home Office Allowance (for colleagues working in hybrid work models)

• Paid Parental Leave Program (maternity and paternity leave)

• Private Medical Care Program and onsite medical rooms at our offices

• Pension Plan Contribution to voluntary pension fund

• Group Life Insurance

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance

• Career progression opportunities across geographies and business lines

• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-SM9

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