Manager, Public Sector Healthcare, Enterprise Operations Transformation

Basic information

Job description

Connect to your Industry

Our Enterprise Operations and Transformation team is focussed on transforming Public Sector services for the future. Health and Social Care is one of our priority areas and we already have a strong Health Operations team with an excellent reputation for delivering high impact projects across NHS Providers and Systems. To support growing demand and build our capability we are actively seeking to expand our high-performing team with Managers.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

You will work as part of a team of Health Operations specialists, supporting Clients to solve their most difficult problems. The work is complex, demanding and challenging, but also incredibly interesting and fulfilling. We work across a range of capability areas including but not limited to; operational and financial improvement, commissioning and financial management, service and care pathway design and implementation, target operating model design and implementation, and programme delivery.

Our team is flexible, and colleagues often work across a number of areas. Examples of the kind of projects you could work on include:

Operational and financial improvement, including, but not limited to:

• Delivery of cost improvement plans (CIP)
• Theatres optimisation
• Nurse rostering improvement
• Medical job planning
• Temporary pay controls
• Emergency Department flow optimisation
• Procurement and non-pay controls and efficiency
• Quality improvement plan, do, study, act projects

Target operating model design and implementation:

• This could include clinical operating models, shared service operating models, or provider group operating models through formal mergers or informal group working arrangements
• Working with Executive teams to develop design principles
• Development of directional and high level designs
• Undertaking detailed design activity across all layers of operations including; people, data, organisation, process, technology and others

Connect to your skills and professional experience

Leadership: You have the ability to demonstrate leadership skills in large and diverse project teams

Influencing: You have the confidence to work across multiple levels of an organisation, with the ability to influence senior stakeholders and navigate challenging discussions

Core consulting skills: Ability to demonstrate core consulting skills such as presentation skills, stakeholder management, and ability to build rapport quickly.

Technical skills and experience

Essential

• Prior experience of working in the NHS in a managerial, financial and/or clinical role with experience of managing a team of direct reports, OR experience of working in a healthcare related management consultancy role
• Experience of building a team and leading, managing and supporting team members
• Ability to multi-task and appreciation of the commitments to working within a consulting practice
• A logical and methodical approach to analysis and problem solving, with an ability to think laterally and build and challenge business cases
• Good project management skills and an understanding of governance requirements and risks
• A hands-on approach to working with clients to resolve problems
• Strong written and verbal communication skills

Desirable

• Good knowledge of NHS operations
• Good understanding of how NHS organisations and systems work, and how services are commissioned and delivered
• The confidence to work with and challenge Board level and other senior management & clinical clients
• Commercial acumen
• A strong public sector network

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Enterprise, Technology and Performance

Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That’s where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. 

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“The Enterprise Operations Transformation (EOT) team feels like a family – each summer we do an all-day off-site event where we get to know each other and think about what our priorities are for the coming year” – Matt, Senior Manager, Enterprise Operations Transformation

“Since joining EOT I’ve had the ability to work on a wide variety of projects, which has included having the ability to work with and own relationships with Board level Executives. I’ve been a finalist for a Management Consultancies Association (MCA) award, and I’ve travelled all over the UK, there’s never a dull moment!” – Lewis, Manager, Enterprise Operations Transformation

Our hybrid working policy

You’ll be based in Bristol, London, or Manchester with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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