Bachelor’s degree/Diploma in Hospitality or related field.
Significant experience in a hotel environment, with a minimum of 2 years.
Excellent knowledge property management software, i.e. Opera, Material Control, etc.
Proven ability to lead, mentor, and motivate a diverse team of Ambassadeurs.
Computer literate and excellent command in Microsoft Office, especially Excel.
Deep understanding of luxury service standards and an unwavering commitment to exceeding guest expectations.
Strong decision-making and problem-solving skills to handle various operational challenges effectively.
Ability to create a positive and inclusive work culture that fosters teamwork and high performance.
Flexibility to respond to a range of different work situations.
Thoroughness, good organisational skills, attention to detail and an excellent ability to manage priorities independently.
Excellent command of English, both written and spoken, are essential.
Proficiency in multiple languages, particularly languages spoken by the Maison’s international clientele, can be an advantage.

Guest Services Manager

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