We’re seeking a future team member for the role of:
Senior Specialist to join our Client Operations, Ginnie Mae Operations team. This role is in New York, NY
In this role, you’ll make an impact in the following ways:
- Direct Contact with clients for troubleshooting, correcting errors/exceptions and inquiries
- Independently assist clients by responding to phone, email, and other inquiries regarding supported services
- Provide daily Reconciliations as well as metrics. Reviews daily open items to ensure proper follow-up and closure
- Meet all Service Level Agreements for daily deliverables
- To successfully ensure all tasks and assigned projects deliverables are met
- Prepare, Participate and Conduct requested Trainings – Internal and External
To be successful in this role, we’re seeking the following:
- Bachelor's degree or the equivalent combination of education and experience is required.
- 5-7 years of total work experience preferred.
- Preferred Customer Service experience
- Excellent verbal and written skills
- Excellent Communicator
- Provides quality support to clients with routine transactions and processes daily. Under direct supervision, assist clients by responding to phone, email and other inquiries regarding company products, services and procedures.
- Provides basic technical assistance to clients and assists in responding to straightforward client inquiries
- Provide Daily, Weekly, Monthly, Quarterly, Semi and Annual Metric, Business and Management reporting
- Support the Operations Manager on special tasks and projects