Business Operations & Integration (BO&I), US Operate – Specialist Executive Manager

Drive transformational change at one of the world's leading professional services firms. As an executive Strategic Services Manager, you'll lead high-impact strategic initiatives that span our cross-business operate and managed services (“Operate”) portfolios - advancing standardization, building operational consistency, and unlocking sustainable growth across the businesses.

Work you’ll do

As an executive Strategic Services Manager, you will lead cross-business Risk Management initiatives that support business growth, enhance operational efficiency, and help scale our cross-business operate / managed services (“Operate”) offerings. You will serve as a strategic advisor partnering with cross-functional teams and senior leadership to shape the future of our Operate services. Your responsibilities will include:

• Developing and executing strategic plans to advance cross-business objectives and accelerate the growth of our Operate services offerings
• Partner with senior leadership to align strategy with organizational goals and define high-impact strategic projects, initiatives, and investments
• Manage and report on progress, outcomes, and business impact of strategic initiatives to executive stakeholders
• Design innovative solutions aligned with strategic objectives for cross-business Operate services - including vision setting, storyboarding, business case development, and point-of-view documentation
• Identify and champion opportunities for innovation, standardization, and scalability across the Operate business
• Extract and synthesize value-added insights from multiple data sources to inform strategic decision-making
• Lead cross-functional teams to implement strategic projects and drive adoption across business units and support functions
• Facilitate identification and dissemination of leading practices from business-led Risk Management investments
• Build strong collaborative relationships across the organization to ensure alignment and successful execution
• Design and oversee a cross-business Enterprise Risk Management (ERM) dashboard across financial, operational, talent, technology, and service continuity domains to provide comprehensive visibility into cross-business Operate portfolio risks
• Support implementing next-generation contract management requirements by leveraging Contract Lifecycle Management (CLM) capabilities to proactively identify, assess, and mitigate cross-business portfolio risks across Operate services
• Collaborate with the firm-level ERM team to build synergies and ensure alignment of cross-business Operate portfolio risk management initiatives

The team

You will be part of a dynamic, cross-business Operate team dedicated to driving impactful value and change throughout the organization. Our team values collaboration, creativity, and a result-oriented approach to solving complex business challenges.

If you have experience in driving strategic initiatives and programs, and a passion for leading high-priority initiatives in a complex, cross-business environment, Deloitte's Business Operations & Integration Operate team is the perfect fit for you.

Qualifications

Required:

• Bachelor's degree with experience of working in professional/IT outsourcing firms for Operate services
• Over 13 years of experience leading large-scale strategic programs, with hands-on experience in delivering managed services, Operate services, or outsourcing engagements
• Enterprise Risk Management and Cross-Business Transformation Leadership: Proven track record of architecting ERM frameworks from strategy through operationalization and/or orchestrating large-scale service delivery transformations spanning multiple business areas
• Executive communication skills: Exceptional ability to synthesize complex information and build compelling narratives for C-suite and senior leadership audiences
• Strategic relationship management: Track record of building cross-functional partnerships, influencing key stakeholders, and fostering trust and collaboration across all organizational levels
• Analytical and problem-solving acumen: Demonstrated ability to analyze complex business challenges, identify root causes, and design innovative, actionable solutions
• Thought leadership: Brings quality insights and forward-thinking perspectives to shape strategic solutions and drive organizational value

Preferred:

• Master's degree in Business Administration (MBA) or related field
• Professional services experience: Leadership experience within Operate services or managed services in a Big 4 or professional services environment
• Innovation in risk management: Proven ability to create and implement proactive risk identification, assessment, and mitigation strategies across multiple portfolios or business units
• CLM platform proficiency: Demonstrated experience leveraging CLM systems to proactively detect, monitor, and manage portfolio risks across complex service delivery environments
• Client-centric approach: Experience designing and delivering solutions that prioritize client needs and drive satisfaction
• Data-driven decision making: Advanced analytical skills with ability to interpret complex data sets and translate insights into strategic recommendations
• Industry expertise: Deep understanding of market dynamics, emerging trends, and best practices in Operate services and enterprise risk management

Location: Hyderabad/Bengaluru/Gurugram

Shift Timings: 11 AM to 8 PM

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities— including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, worldclass learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives.  Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.  We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  Learn more about Deloitte’s impact on the world.