We’re seeking a future team member for the role of Vice President, Client Service to join our Client Services team.
This role can be located in New York or Boston.
In this role, you’ll make an impact in the following ways:
Develop a deep understanding of our client’s business, operating model and technology strategy
Deliver exceptional service aligned to clients’ needs and expectations across BNY’s product and services offering
Act as the central point of escalation across Operations, Technology and service delivery
Cultivate a deep relationship and appreciation for what drives our clients’ service requirements
Facilitate communication across our clients’ organization (e.g., industry news, regulatory and BNY change, product evolution)
Maintain a culture of continuous service improvement across all products and services
Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities
Deliver operational analytics, insights, and transparency into service performance
Guide service evolution based on client requirements and changing operating model
Drive quality client experience and service through thought leadership based on client feedback and our in-depth service knowledge and expertise
Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions
Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future
To be successful in this role, you will need to have:
Proven experience working with large, complex client accounts and resolving critical, non-routine client issues.
Acquire deep knowledge of products and services across multiple lines of business and geographies.
Excellent communication skills and the ability to build and maintain relationships with senior client and business leaders.
To be successful in this role, we’re seeking the following:
Bachelor’s degree or the equivalent combination of education and experience is required
7-10 years minimum related work experience preferred
Experience in an operational area and/or client services preferred
Proven ability to resolve complex or non-routine client issues or inquiries and contribute to business development efforts