Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
Global L&D Senior Coordinator sits at the intersection of business architecture, process optimization, and operational quality. This role owns transformation, process redesign, audit, and governance across our entire curriculum, learning journeys, and programs, and plays a critical part in L&D transformation.
Your key responsibilities:
- Project & Transformation Delivery: Manage end-to-end strategic transformation initiatives, ensuring projects are delivered on time, within scope. Coordinate cross-functional work-streams, track milestone progress, and report risks or variances to core team
- Process Redesign, Audit & Governance: Own process redesign, audit, and governance across the end-to-end curriculum, learning journeys, and programs, ensuring consistency, quality, and continuous improvement.
- Stakeholder Management: Work closely with a wide range of stakeholders, with strength in stakeholder management across the business and with senior stakeholders.
- Tools & Platforms: Strong technical expertise across learning platforms and AI tools, including SABA, Docebo, SFMC, and others.
- Change Strategy & Execution: Lead change management for process and programmatic shifts, bringing strategic thinking to how new ways of working are planned, communicated, and embedded across the team, with strong communication skills to bring stakeholders along
- Project Management: Strong project management skills across multiple concurrent workstreams and priorities.
- Reporting & Analysis: Strong reporting and analysis capability, with a problem-solving mindset, including analysis of trends and engagement to inform decisions.
- Operations: Support the team on run-the-business activities and ad hoc projects as and when needed, stepping in flexibly to ensure continuity and momentum across priorities.
We are looking for someone who has the potential to fulfil the above, with genuine interest and passion for this topic. Someone who can handle uncertainty and help shape the future direction of the role.
What You'll Bring
- Proven Track Record: 7+ years of progressive experience in change, transformation, Operations redesign, with at least 2+ years spearheading large-scale digital or organizational transformation initiatives.
- Tech Savviness: Deep functional knowledge of modern HR/L&D systems (e.g., Workday Learning, Docebo, EdCast, Cornerstone) and automation tools.
- Project Management: Strong project management skills, with experience running multiple concurrent workstreams across a global, matrixed organization.
- Fluency in English, both written and spoken.
Who You'll Work With
A passionate and dedicated Learning & Development team, who are currently spread across the globe. You will be part of the Operations team that oversees the overall orchestration of Learning at BCG. As a complex matrix structured organization, you will work with broader L&D colleagues and other functional teams. You will establish strong relationships across our people functions and beyond to successfully learn, educate and influence others.
Additional info
You’re Good At
- Strategic Thinking: Ability to synthesize complex business objectives into concrete capability strategies.
- Influencing Without Authority: Exceptional communication skills to build consensus among highly diverse, cross-functional stakeholders.
- Resilience & Agility: Comfortable navigating high ambiguity, shifting priorities, and large organizational matrix structures.
- Leading Change: Skilled at driving large-scale process redesign and adoption, bringing stakeholders along through structured change management.
At BCG, our people and relationships are at the heart of everything we do. We believe that in-person collaboration plays an important role in our culture, mentorship, and professional development.
For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.
We aim to provide a dynamic and collaborative environment that fosters connection and teamwork.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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