Shape the future of user experience with strategic design initiatives that blend business needs and user insights.
As an Experience Design Vice President in Auto Servicing and Collections, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.
Job responsibilities
- Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
- Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
- Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
- Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
- Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in user experience design or similar roles
- Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
- Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
- Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
- Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
Preferred qualifications, capabilities, and skills
- Design leadership or managerial experience strongly preferred
- Ability to build a strong team culture of performance excellence, teamwork and collaboration
Experience in financial services, banking, or other regulated environments.
Familiarity with the auto finance ecosystem and lease and loan servicing platforms strongly preferred
Experience designing AI-assisted, agentic, or workflow automation experiences and use of AI tools in discovery, design and development
Background in platformization, reusable services, shared capabilities, or capability-based UX
Strong understanding of data-informed design, UX measurement, adoption tracking, and experience optimization.
Experience designing reusable experience frameworks that improve consistency, efficiency, and quality across multiple products, channels, or workflows
Demonstrated ability to manage multiple priorities on concurrent, rigorous deadlines in a fast-paced dynamic environment
Ability to be a UX advocate and communicate with senior leadership and diverse stakeholders
Ability to articulate design decisions and negotiate prioritization