Risk Citizen Support Analyst

Job Title: Risk Analyst Role L1-L2

Department: RISK

About Business line/Function: RISK IT

Position Purpose: To provide DevOps support (L1-L2) for the RISK Citizen platform. The role involves using DevOps and Kubernetes knowledge to build high-quality monitoring in Dynatrace and triage tools to ensure enterprise-level technical and business support for global users. The objective is to ensure correct risks are available in a timely manner by combining industrial operational processes with sound risk knowledge.

Responsibilities

Direct Responsibilities

• Understanding investment banking flows and overall business.
• Gaining a basic understanding of Market, Counterparty, and Credit Risk.
• Ensuring data integrity within the system and diagnosing/troubleshooting functional or data issues.
• Managing service transitions, including assessing readiness against service acceptance criteria and making go-live recommendations.
• Providing application and user support covering ITIL processes (Incident, Request, Problem, Change & Release management), monitoring, capacity management, and cloud infrastructure.
• Collaborating with team leaders, project leads, development staff, Business Analysts, and Infrastructure teams.

Contributing Responsibilities

• Liaising with colleagues to obtain technical and business knowledge for quick issue resolution.
• Configuring alerting and monitoring to analyze all available sources of information.
• Ensuring the functional provision of risk systems to users on a daily basis.

Technical & Behavioral Competencies

• Technical: 5-8 years of application support experience; proficiency in SQL (Sybase, Oracle) and Python; understanding of DevOps, Kubernetes, Cloud native, and reporting tools (Power BI); expert knowledge of monitoring tools (Dynatrace, Geneos, Splunk).
• Behavioral: Ability to multi-task under pressure/tight deadlines; self-motivated with ownership; strong interpersonal, oral, and written communication; excellent problem-solving and logical thinking; innovative/out-of-the-box thinking.

Specific Qualifications:

• B.E / B. Tech or equivalent.
• Preferred: ITIL V4 Foundation certification.
• Preferred: FRM/CFA certifications.

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

• SQL (Sybase, Oracle, PL/SQL)
• Python
• DevOps & Kubernetes
• Monitoring & Alerting (Dynatrace, Geneos, Splunk)
• ITIL V3/V4 Framework
• Cloud Infrastructure
• Power BI (or equivalent reporting tools)
• Java/J2EE (Good to have)

Behavioral Skills: 

• Ability to collaborate / Teamwork
• Adaptability
• Communication skills (oral & written)
• Analytical Ability
• Ability to develop and adapt a process
• Problem-solving and logical thinking

Education Level: Bachelor Degree or equivalent

Location: ISPL

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.