Trainee Claims Advisor

Company:

Description:

We are looking for a full-time Trainee Claims Adviser to join our growing Goods in Transit Claims Team based in Fradley, Lichfield. This is a hybrid role that has a requirement of working at least three days a week in the office.

The successful applicant will join an experienced and supportive claims team handling Goods in Transit claims for a major client across the UK and Europe.

You will manage claims from first notification through to settlement, ensuring all required information and evidence is obtained while keeping stakeholders updated throughout the process.

This role offers valuable exposure to the commercial insurance industry, the opportunity to develop specialist knowledge, and the chance to work collaboratively with an experienced team to deliver excellent service to clients and their customers.

This is a fantastic opportunity to join a leading global organisation that puts its people and clients at the heart of what it does.

Previous claims or insurance experience would be advantageous, but it is not essential. We are very happy to consider entry-level candidates who demonstrate the right skills, attitude and an interest in developing a career within insurance. Spanish-speaking skills would be advantageous but are not essential.

We will rely on you to:

• Manage Goods in Transit claims from first notification through to settlement.
• Review and assess supporting evidence to determine the appropriate claims outcome.
• Interpret relevant policy terms, conditions and contractual liability.
• Communicate and negotiate with insurers, customers, suppliers and other interested parties.
• Work towards fair and cost-effective claim settlements for our client.
• Meet agreed standards for accuracy, service, productivity and client SLAs.
• Effectively case manage claims and contribute towards resolving complex or contentious issues.
• Maintain accurate claim records and provide clear updates throughout the lifecycle of a claim.
• Contribute positively to continuous improvement within the team.

What you need to have:

• Strong attention to detail and a methodical approach.
• Good planning and organisational skills.
• The ability to learn and understand new and sometimes technical information.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Confidence in asking questions and challenging information where appropriate.
• The ability to manage competing priorities.
• A positive approach to change and continuous improvement.
• A strong commitment to customer service and teamwork.

What makes you stand out:

• CII qualifications or a willingness to study for and obtain.
• Previous claims experience
• Previous training, coaching or mentoring experience.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#Hybrid