Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.
Responsibilities
- Managing and making appointments via our diary system to follow the appointment only policy (By Phone & Email)
- Buying, selling and negotiating prices of watches including part exchange to secure a deal with the best possible margin
- Ensure compliance with sales, financial and security procedures as outlined by HQ
- Welcoming customers who are viewing watches on the day, demonstrating excellent customer service skills
- Manage the customer sales process from beginning to end; contact, appointment, conversion and after sales
- Understanding the stock control internal procedures, undertaking daily and monthly stock takes
- Handling “live” orders post payment and dealing with after sales queries from your customers
Qualifications
- Experience of working with Key Performance Indicators (KPI’s)
- The ability to negotiate (ideally with a part exchange involved)
- Ability to take in technical information and follow instructions and directions precisely
- Results driven and motivated
- Personable with a good, polite manner
- Highly organized with the ability to prioritise own workload.
- Strong communication skills and confidence
- Able to adhere to the WF & Co policies and procedures document and Health and Safety procedures.
- Experience in working with customers on a one to one basis, sales and negotiation in a retail setting, with telephone sales experience.
What’s in it for you?
- You will embark on an exciting new venture in New York, which will enable you to introduce new clients and raise the profile of the showroom.
- Gain valuable experience of working in a multi-brand, luxury retailer
- Various company benefits, with a generous commission scheme
KPI’s and Targets
- Units Sold (Per Month)
- Units purchased & appointments
- Negotiation/Discount control
- Customer Testimonials
- Conversion Rate
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer
We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Expected Salary Range: $20 - $28
Salary will be negotiated based on relevant skills and experience.