Merchant Services is the global payment processing business for JPMorgan Chase & Co processing over $2.2 Trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud, and data security for companies of all sizes and is engaging in a multi-year international expansion, platform modernization.
As a Relationship Manager within Merchant Services, you will be primarily responsible for a select portfolio of Middle Market clients. You will partner closely with the firm-wide bank coverage team, including JPMorgan Payments Treasury Services. You will be accountable for maintaining strong relationships with key decision-makers and influencers within those assigned client relationships. You will meet JP Morgan Merchant Services’ profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio.
Job responsibilities
- Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction
- Execute sales/support strategies in conjunction with other lines of business; including, but not limited to the Commercial Bank, JPMorgan Payments Treasury Services, FX and Card Services to optimize product and service delivery
- Acts as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services
- Implement and support ongoing client strategy and co-coordinating cross-sell opportunities with other parts of JPMorgan Payments Treasury Services
- Clearly understand client needs by applying a strategic, consultative selling approach to cultivate payment optimization strategies, develop appropriate product solution recommendations and grow the business
- Prepare and deliver quarterly business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand business
- Participate in external industry conferences to ensure market visibility for the JPMorgan franchise within the identified market segment.
Required qualifications, capabilities and skills
- 8 + years of experience within a strategic relationship management role, business development role; or technology related experience
- Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients
- Experience and comfort level working with C-suite level client stakeholders
- Experience collaborating across multi-faceted financial institutions or similar institutions, especially with relationship bankers, product, service and operations partners
- Demonstrated ability to work across cultures with internal teams and external clients
- Exceptional relationship management skills, strong presentation skills and exceptional verbal and written communication skills
Preferred qualifications, capabilities and skills
- Bachelor’s degree or equivalent experience; MBA desired
- Expertise in specialized industries such as, with other financial institutions, fintech, billers, major and specialty retail and vertical knowledge within the payments industry is a plus