Do you enjoy building innovative products that solve real customer problems? In this role, you will shape AI-powered, agent-based experiences that make it easier for small businesses to manage their credit card accounts. You will work at the intersection of product management, customer experience, and emerging technology. If you thrive in cross-functional environments and like taking products from discovery to launch, this role offers the opportunity to deliver meaningful customer impact
As a Vice President, AI Product Manager in the small business credit card product team, you will define and deliver AI-powered, agent-based customer experiences that simplify account management and servicing while helping customers better understand their financial activity. You will use customer insights, analytics, and responsible AI capabilities to identify problems, set product strategy, and partner with design, engineering, data science, and customer service teams to deliver scalable solutions. You will own initiatives from discovery through launch, with a focus on measurable customer and business outcomes.
Job responsibilities
- Define product vision, strategy, and roadmap for AI-powered, agent-based customer experiences
- Identify customer problems and opportunities where AI can create meaningful customer and business value
- Lead discovery, user research, and requirements definition with cross-functional partners
- Translate customer and business needs into clear product requirements and prioritized delivery plans
- Drive end-to-end product delivery from concept through production launch and ongoing optimization
- Establish success metrics and use customer feedback, analytics, and experimentation to inform prioritization decisions
Required qualifications, capabilities and skills
- 7 years of product management experience developing and launching customer-facing products at scale
- Experience leading products through the full product development lifecycle from discovery through launch and optimization
- Understanding of AI technologies, including conversational AI, large language models (LLMs), and intelligent automation
- Ability to translate complex business problems into product strategies and actionable requirements
- Experience partnering with stakeholders in large, matrixed organizations
- Experience communicating product strategy, trade-offs, and outcomes to cross-functional audiences
Preferred qualifications, capabilities and skills
- Experience building AI-powered digital customer experiences or intelligent self-service capabilities
- Experience with agent-based workflows, AI orchestration, prompt engineering, or related technologies
- Experience launching AI-powered products while balancing customer value, business outcomes, governance, and risk management
- Experience working in financial services or other highly regulated industries
- Experience using experimentation and data-driven decision-making to guide product strategy and prioritization
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.