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Application Support Engineer – Banking (L2)(f/m/x)

mid · Technology / Software Development

Application Support Engineer – Banking (L2)(f/m/x)

Position Overview

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities.

Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management division.

Together we can make a great impact for our clients home and abroad, securing their lasting success and financial security.

Branch Technology (BT), as part of the Banks IT department, mainly provides first and second level production services to different clients and business lines across Deutsche Bank. In essence, it oversees all operational aspects of the Bank’s IT assets on both infrastructure and application side.

BT is looking for a Application Support Engineer who will be joining the IT department and will cover Application Operations related tasks and responsibilities with various interfaces to other areas and topics.

The primary focus of this specialist role is to provide support and provisioning for end-user products and applications, as well as Level 2 (L2) support to internal clients. This is a fundamental role in the IT area that are anchored in various key IT policies and processes of Deutsche Bank.

Responsibilities:

• Assume ownership and responsibility of end user related products and services.

• Support the business and ensure, that policy-aligned controls are implemented and adhered to, e.g. 4-Eyes-Principles and Segregation of Duties.

• Foster stability, security and robustness of the IT-Operation’s products, services and processes, with a state-of-the-art design and innovative solutions focusing on internal users.

• Collaborate with both local and global stakeholders, especially the IT Application Owners, Infrastructure, Service Desk, Vendors and Technical Information Security Officers

• Coordinate ITIL related process for your processes, such as Incident, Problem and Change management.

Skills:

• Proven professional experience in related operations or production integrity, ideally with an ITIL based background and experience in major incident handling, incident management and related reporting would be considered an advantage.

• Initial previous experiences with ServiceNow as a ticket system are perceived positively.

• Track record of your ability to work collaboratively within a team, to maintain orderly workflows, prioritise skills, and to have a keen sense of urgency or importance of concurrent tasks.

• Knowledge of Luxemburg regulations and experience in the financial sector is an advantage and knowledge and experience in relevant banking applications, such as Avaloq, and payment applications, such as SWIFT, would be desirable.

• Basic understanding of banking processes across the front-to-back value chain is advantageous.

Bachelor’s degree or above from an accredited college or university (or equivalent Diploma) is preferred and/or 5+ years professional experience in IT-related areas. Fluent in English and German (written/verbal).

The successful candidate will be asked to present a recent criminal record.

Well-being & Benefits:

• Emotionally and mentally balanced:
  We support you in maintaining good mental health. Benefit from initiatives such as training events, counseling and support in difficult life situations and a culture where you can openly speak about mental health. Reach out to our Mental Health First Aiders.

• Physically thriving:
  We support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive. We offer an in-house gym, standing desks, medical check-ups and promote healthier ways of working.

• Socially connected:
  We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self-confidence and well-being. Our local benefits vary from different types of leave, sports groups to engage with colleagues while keeping physically active and a hybrid working model.

• Financially secure:
  We support you to meet personal financial goals during your active career and for the future. Thus, we offer two pension contribution plans, a worldwide accident insurance, private insurance discounts, special conditions as a Deutsche Bank employee with several retail banks in Luxembourg, public transportation reimbursement, lunch voucher scheme, company car participation, as well as a Corporate Benefits platform.

Wir streben eine Unternehmenskultur an, in der wir gemeinsam jeden Tag das Beste geben. Dazu gehören verantwortungsvolles Handeln, wirtschaftliches Denken, Initiative ergreifen und zielgerichtete Zusammenarbeit.
Gemeinsam teilen und feiern wir die Erfolge unserer Mitarbeiter*innen. Gemeinsam sind wir die Deutsche Bank Gruppe.

Wir begrüßen Bewerbungen von allen Menschen und fördern ein positives, faires und integratives Arbeitsumfeld.