Global Head of Hospitality

Vista previa de la oferta

Global Head of Hospitality

senior · Hospitality & Tourism

Position Overview

The Global Head of Corporate Dining & Hospitality defines and delivers a best-in-class hospitality experience across the firm’s global offices. Operating in a high-performance, client-focused environment, this leader ensures that employees and external stakeholders receive exceptional service, discretion, and consistency aligned with top-tier luxury hospitality standards.

In an alternative asset management environment where time, discretion, and performance are paramount, hospitality is more than a benefit—it is infrastructure and core to our firm culture. A best-in-class dining program reduces friction in the workday, enhances collaboration, and reinforces the firm’s commitment to excellence. This role ensures that every interaction, whether a quick team meal or a critical investor meeting, reflects the firm’s standards and values.

This role oversees a fully subsidized, market-leading employee dining program that serves as a strategic differentiator in talent attraction, retention, and daily productivity. The position also has global responsibility for client-facing hospitality, reception, conference services, and wellness across the firm’s primary offices in New York, Greenwich, El Segundo, London, and Mumbai. The ideal candidate is a visionary, operationally strong leader with experience managing complex organizations, executing high-impact events, and leading high-performing teams. The role requires upholding the firm’s exacting standards while driving efficiency, consistency, and innovation. With executive oversight of dining, hospitality services, reception, the client conference center, and fitness & wellness, this leader ensures that every experience reflects the excellence, precision, and professionalism of the Apollo brand.

Primary responsibilities:

Strategic Leadership

• Lead an established global hospitality program aligned with the firm’s brand: understated, high-touch, and execution-focused

• Guest Experience: Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues

• Position dining and hospitality as a core employee benefit and productivity driver

• Establish further global standards with flexibility for regional nuance

• Serve as a trusted partner to senior leadership on workplace experience and client engagement

• Partner with the firm’s Regional Heads of Workplace Operations and the Global Head of Design & Construction to bring new locations online

• Set clear KPIs and dashboards; monitor, audit, and course-correct to ensure alignment with strategic goals

Employee Dining Program (Flagship Responsibility)

• Design and oversee a best-in-class, fully employer-funded dining program across all offices

• Own operational performance across all regions, ensuring cohesion and consistency

• Ensure seamless, high-quality daily service with no-friction access for employees (speed, consistency, availability)

• Curate elevated, rotating menus that balance: premium quality and variety, health and wellness, and efficiency for fast-paced schedules

• Benchmark against top peer firms, private clubs, and luxury hospitality operators

• Continuously refine the program using feedback, utilization data, and evolving workforce expectations

Client & Executive Hospitality

• Deliver discreet, high-touch hospitality for investor meetings, board engagements, and senior leadership interactions

• Coordinate executive visits, high-profile client meetings, and international delegations with exceptional attention to detail.

• Oversee client-facing venues and VIP service standards (white-glove where appropriate, invisible where expected)

• Ensure absolute confidentiality and precision execution for key meetings and events

• Partner strategically with Workplace Operations, Security, Investor Relations, Human Capital, Executive Assistants, and senior stakeholders to ensure seamless, integrated guest experiences.

Global Operations & Vendor Management

• Select and manage best-in-class hospitality vendors, chefs, and operators in each market

• Negotiate and manage significant global budgets while maintaining uncompromising quality

• Implement consistent service standards, reporting, and performance management

Design & Workplace Integration

• Partner with Real Estate and Workplace teams to design **institutional-quality dining spaces** that reflect the firm’s brand

• Ensure layouts support both efficiency (high throughput) and discretion (private dining, executive areas)

• Influence kitchen capabilities to support premium, flexible service models

Standards, Risk & Compliance

• Maintain rigorous global standards for food safety, hygiene, and regulatory compliance

• Establish protocols for crisis management, supply chain disruptions, and business continuity

• Ensure operational resilience across all locations

Qualifications & Experience

Experience

• 15+ years in senior hospitality leadership within private equity / financial services environments, luxury hotels, private clubs, and/or high-end corporate dining programs

• Proven history of scaling operations and operational transformation

• Proven experience running multi-location, premium, employer-subsidized dining programs

• Experience operating in high-discretion, high-expectation environments

Capabilities

• Exceptional interpersonal, verbal, and written communication skills

• Passion for working with people, creating amazing experiences, and leading with a hospitality mindset

• Ability to lead through ambiguity, build structure, and adapt in evolving environments

• Ability to balance white-glove service with operational efficiency at scale

• Strong financial and commercial acumen; understands cost discipline without compromising experience

• Deep vendor network and ability to source elite culinary and service talent globally

• Executive presence; comfortable interfacing with C-Suite, partners, investors, and other senior leadership

• Takes initiative and leads proactively, with a constant focus on continuous improvement

• Strong organizational and project management skills

• Thrives in a fast-paced, dynamic work environment

• Willingness to work outside normal business hours

Key Competencies

• Strong knowledge of facilities management and day-to-day workplace operations

• Discretion and judgment in sensitive, high-profile environments

• Detail orientation with uncompromising standards

• Speed, responsiveness, and problem-solving under pressure

• Global mindset with local cultural fluency

• Ability to translate hospitality into a strategic business advantage

Success Metrics

• Employee utilization and satisfaction with the dining program

• Seamlessness and quality of daily service (speed, availability, consistency)

• Senior leadership and client feedback on hospitality experience

• Vendor performance and operational reliability

• Effective cost management relative to program scale and quality

Pay Range

Apollo Global Management, Inc. (together with its subsidiaries and affiliates) is committed to championing opportunity.

The firm and its affiliates comply with applicable discrimination and equal opportunities legislation in all of its jurisdictions and do not discriminate in employment or recruitment based on race, color, religion, gender, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or any other protected characteristic under applicable law.

The contents of the qualifications and experience section of this job description are a guideline only. If an applicant can otherwise demonstrate their suitability for the role they will be considered.

The base salary range for this position is listed above. This position is also eligible for a discretionary annual bonus based on personal, team, and Firm performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience and expertise, and may vary from the amounts listed here.