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L&D Specialist
senior · Consulting
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
This role is responsible for the end-to-end ownership of training planning, delivery, and continuous improvement of our local onboarding and learning portfolio. You will ensure training programs are aligned with business priorities, deliver a high-quality learner experience, and drive measurable impact across Consulting Team (CT), Business Services Team (BST), and SBU populations.
You will play a key role in strengthening learning operations across São Paulo and Rio, combining execution excellence with continuous improvement. Working closely with regional and global L&D teams, you will identify opportunities to enhance the learning offer, optimize processes, and support evolving business needs.
You will:
- Own the end-to-end planning, scheduling, and delivery of training programs for 700 employees across CT, BST, and SBUs in São Paulo and Rio
- Drive operational excellence by optimizing formats (virtual, hybrid, in-person), improving processes, and ensuring a seamless learner experience.
- Act as a trusted point of contact for stakeholders, advising on learning solutions and managing expectations to ensure high-impact outcomes.
- Analyze training data, feedback, and participation trends to generate actionable insights and continuously improve the training portfolio.
- Identify capability gaps and proactively propose enhancements or new learning initiatives tailored to business needs and cohorts.
- Manage relationships with internal and external providers, evaluating quality, impact, and cost-effectiveness.
- Ensure all training activities are delivered to a high-quality standard, with strong attention to detail, consistency, and engagement.
- Maintain accurate training records and reporting, ensuring data integrity and transparency.
- Anticipate risks and resolve issues independently, ensuring smooth delivery of complex activities
- Collaborate with ISA and EMEA L&D teams to align on processes, policies, training portfolio, and global learning campaigns, while building strong cross-functional relationships.
You're good at:
- Owning workstreams independently with strong prioritization and accountability
- Managing multiple priorities effectively in a fast-paced, changing environment
- Thinking proactively and anticipating needs, risks, and next steps
- Applying structured problem solving to identify practical, effective solutions
- Using data and feedback to generate insights and improve outcomes
- Communicating in a clear, concise, and structured way (written and verbal)
- Adapting communication styles to different stakeholders and audiences
- Building strong relationships and influencing stakeholders effectively
- Advising stakeholders with confidence, balancing business needs and learning objectives
- Delivering high-quality output with strong attention to detail and accuracy
- Ensuring consistency and reliability across tasks and deliverables
- Collaborating effectively with international teams across different geographies, while maintaining a high level of autonomy and ownership in day-to-day responsibilities
- Navigating ambiguity and adapting quickly to changing priorities
- Driving continuous improvement in processes, tools, and ways of working
- Demonstrating a growth mindset, actively seeking feedback and continuously improving performance.
What You'll Bring
We are looking for this person to have:
- 5 + years’ work experience in Learning & Development, HR, or training operations, ideally in a fast-paced or professional services environment
- University Degree or Master in a subject relevant to the HR field is very valuable
- Proven ability to own end-to-end training programs (planning, delivery, evaluation, improvement)
- Strong experience in stakeholder management with confidence advising on learning solutions
- Experience collaborating across teams, ideally in international or multi-regional environments
- Demonstrated ability to analyze data and generate actionable insights
- Familiarity with L&D tools and systems (e.g., LMS, survey tools, reporting dashboards)
- Skilled and trained on a variety of technical tools, (e.g., Zoom, Slack, AI tools, etc.)
- Strong project management and prioritization skills, with ability to work autonomously
- Excellent communication skills in English, both written and verbal
Who You'll Work With
You will join a collaborative and high-performing Learning & Development team supporting the ISA (Iberia & South America) system. Operating within a global, matrixed environment, you will work closely with local and regional L&D teams, as well as global counterparts.
You will partner with colleagues across People functions and the broader business, building strong relationships to design, deliver, and continuously improve learning initiatives. This role offers regular interaction with diverse stakeholders, providing opportunities to influence outcomes and contribute to a consistent, high-quality learning experience across regions.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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