Concierge Assistant

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Concierge Assistant

entry · Consulting

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

This is not a front-desk job. It's the connective tissue between two cities, a curatorial eye for the details that make people feel at home, and the operational backbone that keeps a world-class office running, before anyone notices it needs to. If you believe hospitality is a discipline, not a task, read on.

The Concierge Assistant role is a Corporate Hospitality & Office Experience Associate. As the face of BCG's Monterrey office, you'll create the environment where exceptional work happens. As the first point of contact for clients, visitors, and staff, this highly visible position sets the tone for the overall office experience. You'll serve as the primary liaison between Monterrey and Mexico City, synchronizing culture, standards, and events across both offices, while managing every operational thread that keeps the space safe, ready, and inspiring. You’ll play a key role in creating a warm, professional, and seamless environment by supporting day-to-day operations and delivering thoughtful, high-touch service that reflects BCG’s culture and values.

Corporate Hospitality & Guest Services:

• Welcome and direct clients, visitors, and staff with warmth and professionalism, offering amenities and escorting guests as needed
• Manage the concierge inbox: conference room reservations, guest space requests, visitor access, and day-of adjustments
• Own the full guest experience from pre-arrival logistics to departure, including office assignments and personalized support
• Coordinate car services, parking validation, and ground transportation for executives and visitors
• Maintain the visitor guide and ensure the reception area always reflects BCG's standards
• Print employee access badges & manage visitor log compliance with BCG security protocols

Daily Office Readiness:

• Conduct a daily walkthrough of the entire office before the workday begins, confirming meeting rooms, technology, supplies, and common areas are flawless and ready for stakeholders
• Triage and route meeting support requests (catering, AV, IT) with accuracy and urgency
• Assist with basic IT needs: guest Wi-Fi, desk reservation systems, and printer support
• Manage and maintain the office meetings and events calendar
• Oversee general cleanliness and presentation standards for all BCG spaces
• Support functional teams with large-scale meetings including room management and materials production

Events & Cultural Programming:

• Plan, produce, and execute office events, bringing creativity and intention to every touchpoint so that experiences are genuinely memorable, not just organized
• Drive Monterrey participation in events and initiatives, building cross-office engagement and team spirit
• Ensure consistent programming standards across both offices so BCG culture is felt equally in both cities
• Coordinate catering, décor, logistics, and on-the-day execution for events of all sizes
• Gather post-event feedback through online surveys and use insights to continuously improve

MTY – CDMX Liaison & BST Leadership:

• Serve as the critical communication bridge between Monterrey & Mexico City; ensuring aligned operations, homogeneous service standards, and a unified BCG experience
• Lead and coordinate the BST (Business Services Team) in Monterrey, fostering a high-performing, engaged, and collaborative team
• Proactively motivate the Monterrey team to participate in CDMX events and campaigns, building cross-office community
• Ensure products, amenities, and operational processes are consistent across both offices
• Maintain strong, regular communication with counterparts in Mexico City to anticipate needs and resolve issues before they escalate

Vendor Management & Contracts

• Negotiate and manage contracts & service agreements with suppliers across catering, events, facilities, and office services
• Build and maintain strong vendor relationships, ensuring performance, value, and alignment with BCG standards
• Source and evaluate new vendors as needs evolve, conducting due diligence and competitive comparisons
• Track contract timelines, renewals, and deliverables proactively, no deadline goes unmanaged

Safety, Compliance & Emergency Preparedness

• Serve as the primary point of contact for Protección Civil requirements, building compliance, and local regulatory obligations in Monterrey
• Coordinate and track first aid, CPR, and emergency response training for the office team — keeping certifications current
• Manage physical security protocols, building access controls, and safety drills in coordination with building management
• Organize and oversee safety and security vendor relationships, including guard services and access systems 
• Ensure the office meets all health, safety, and fire safety standards on an ongoing basis

Insurance, Fleet & Operational Assets

• Manage and track all office insurance policies, understanding coverage, renewal dates, and obligations, and escalating issues in a timely manner
• Oversee the car flotilla: maintenance schedules, insurance renewals, driver assignments, and compliance documentation
• Manage software licenses and subscriptions, ensuring timely renewals and access controls
• Maintain an accurate and up-to-date inventory of all operational assets and contracts

Technology, Data & Continuous Improvement

• Design and administer online surveys to collect feedback on office experience, events, and services, and translate results into actionable improvements
• Analyze data from surveys, usage patterns, and operational metrics to identify trends and present recommendations
• Leverage technology confidently across Microsoft Office Suite, desk reservation platforms, and office management systems, and proactively adopt new tools as they are introduced
• Document processes, procedures, and operational knowledge to support continuity and onboarding 

YOU’RE GOOD AT

• Creating a welcoming, professional environment and delivering exceptional service with a hospitality mindset
• Exercising sound judgment and professionalism, especially when navigating unexpected requests or last-minute changes
• Communicating effectively - both written and verbal - with warmth, clarity, and confidence
• Managing multiple priorities with strong organizational and time management skills
• Maintaining meticulous attention to detail and accuracy in a fast-paced setting
• Collaborating seamlessly with team members and building strong relationships across all levels
• Taking initiative, anticipating needs, and proactively identifying opportunities to enhance the office experience
• Handling sensitive information with a high degree of integrity, discretion, and confidentiality
• Adapting easily to changing priorities and demonstrating flexibility and composure under pressure
• Representing BCG’s values through a positive, professional demeanor and a client-first approach

What You'll Bring

• Bachelor’s degree strongly preferred  
• 0–2 years of experience in administrative support or customer service, ideally in a fast-paced or professional services environment
• Strong service orientation and hospitality mindset
• Excellent communication and organizational skills
• Attention to detail and ability to multitask
• Proficiency in Microsoft Office Suite and willingness to learn new systems
• Ability to work periodic overtime as needed and be in office 5 days a week

Additional info

This is a Monterrey-based, in-office role. The five-days-a-week presence isn't a formality, you're the heartbeat of the office. The office experience you create is inseparable from your presence in it.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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