Medior Digital Workplace Engineer_ICT Service Management

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Medior Digital Workplace Engineer_ICT Service Management

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General Information

• Role 1 – Medior Digital Workplace Engineer (Mobile device management)

• Role 2 – Medior Digital Workplace Engineer (Modern Workplace (Microsoft Endpoint & M365)

• Role 3 - Medior Digital Workplace Engineer 

What you'll be doing

• Support the configuration and operation of Microsoft Intune for managing mobile and endpoint devices.
• Assist in the management of Windows, iOS, Android, and macOS devices within enterprise policies.
• Contribute to the implementation of device compliance, configuration, and security policies.
• Support device enrollment and provisioning workflows (corporate and BYOD scenarios).
• Participate in troubleshooting and resolving device management issues.
• Support the implementation of endpoint security baselines and conditional access–related configurations.
• Work with IT Security teams to ensure compliance with corporate policies and data protection requirements.
• Assist in managing device posture, compliance states, and remediation actions.
• Collaborate with Digital Workplace teams on end user device lifecycle activities.
• Support integration between Intune, identity services, and collaboration tools.
• Contribute to alignment between hardware certification outcomes and mobile/device management policies.
• Maintain technical documentation related to device configurations, enrollment, and operational procedures.
• Support operational readiness, standard operating procedures, and knowledge sharing within the team.

• Implement and operate Digital Workplace solutions, with focus on end-user device and client management. 
• Perform software distribution activities using Microsoft Intune and SCCM, including: 
• Application packaging (MSI, Win32, MSIX)
• Deployment and validation of applications
• Support for application lifecycle, patching, and upgrades
• Support endpoint management operations (Windows 10 / Windows 11), including deployment, configuration, and troubleshooting. 
• Contribute to co-management and modern management scenarios under senior guidance. 
• Support hardware certification and compatibility activities, executing test plans and validations. 
• Operate and support VDI platforms as part of daily service management. 
• Manage and support Mobile Device Management (MDM) and endpoint configurations. 
• Support Microsoft 365 services related to Exchange, Teams, SharePoint, and OneDrive. 
• Collaborate with IT Security teams to apply endpoint security controls and compliance policies. 
• Maintain technical documentation, procedures, and knowledge base articles. 
• Participate in rollout activities, service improvements, and incident/problem resolution.

• Design and manage solutions related to Digital workplace services, with a strong emphasis on the end-user device management, solutions and tools.
• Manage hardware certification processes to guarantee compatibility and performance.
• Develop and implement client PC and operating system strategies (windows 11) to ensure a seamless user experience.
• Handle software distribution, making sure that all necessary software is correctly installed and updated on all devices (Application Software Packaging, Application Integration & Certification, Software distribution, lifecycle and patching release Management).
• Administer our Virtual Desktop Infrastructure (VDI) platform, providing reliable and performant virtual desktops to our team.
• Oversee mobile device management, ensuring secure and efficient access to our services across various devices.
• Manage Microsoft 365 (M365) services related to Exchange, SharePoint, Teams, and OneDrive.
• Collaborate with IT security teams to ensure the security and compliance of our digital workplace implementing security best practices for endpoints.
• Maintaining comprehensive documentation for configurations, changes, and procedures related to the modern workplace.

What you'll need to succeed

• Bachelor’s degree in Information Technology, Computer Science, or related fields.
• Nice to have: Microsoft certifications related to Endpoint Management, Intune, or Modern Workplace.
•  Microsoft Intune fundamentals (device enrollment, configuration, compliance).
• Basic knowledge of Mobile Device Management (MDM) concepts.
• Familiarity with Windows, iOS, Android, and macOS device environments.
• Basic understanding of identity and access concepts (e.g. Azure AD / Entra ID fundamentals).
• Awareness of enterprise security and compliance principles.
• Scripting basics (PowerShell preferred).
• Strong attention to detail and willingness to follow structured processes.
• Good communication skills and collaborative mindset.
• Ability to work in cross functional enterprise environments.
• Curiosity and motivation to grow toward MDM / Endpoint Management specialization.

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• Microsoft certifications related to Modern Desktop / Endpoint / M365 are a plus.
• Good hands-on experience with Microsoft Intune and SCCM (ConfigMgr).
• Practical experience with: 
• Software packaging and deployment
• Application troubleshooting and validation
• Patch and application lifecycle management
• Experience managing Windows client environments.
• Basic knowledge of Active Directory, Azure AD, and Group Policies.
• Understanding of VDI concepts and enterprise client virtualization.
• Familiarity with Microsoft 365 services and collaboration tools.
• Working knowledge of PowerShell for operational tasks and basic automation.
• Willingness to grow automation and scripting skills over time.
• Understanding of endpoint security fundamentals and compliance concepts.
• Ability to apply security baselines and operational security controls.
• Awareness of best practices for enterprise endpoint environments.
• Good communication skills and ability to work effectively in a team.
• Problem-solving mindset and attention to detail.
• Ability to manage tasks autonomously within assigned responsibilities.
• Willingness to learn and evolve with new technologies and tools.
• Comfortable working in multinational and cross-functional teams.

• Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
• Relevant certifications (such as Microsoft Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert) would be advantageous.
• Digital Workplace Services:
• End-User Device Management (Intune, SCCM).
• Client PCs Strategy.
• Mobile Device Management.
• Hardware Certification.
• knowledge of Microsoft Infrastructure services (active directory, GPO).
• VDI and Software Distribution.
• Collaboration and Messaging Systems:
• Microsoft 365 Services.
• Collaboration Tools.
• Programming Languages:
• Knowledge of PowerShell, dotnet, visual basic, JavaScript, C++.
• Best Practices:
• Knowledge of guidelines and best practices for distributed IT solutions and some network infrastructure knowledge.
• Understanding of IT security principles and data protection regulations.
• Soft Skills
• Strong communication and interpersonal skills.
• Analytical and problem-solving mindset.
• Ability to work collaboratively in cross-functional teams.

What you'll get in return

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