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Senior UX Researcher role at UBS in Kraków/Wrocław – drive AI‑enabled research to shape employee experience.
Lead full‑cycle UX research, build scalable frameworks, and influence product strategy across global banking platforms.
Your role
Do you have the proven ability to turn complex user challenges into clear, actionable insights? Are you passionate about building a research practice and scaling continuous listening channels from the ground up? Can you drive immediate, measurable impact through effective user interviews grounded in robust research methodology?
Key Responsibilities:
- - establish a scalable, AI-enabled research framework tailored to complex internal domains spanning employee lifecycle, supply chain, marketing & communications and real estate services
- - build and manage robust research operations, including an active user community and centralized insights repository
- - identify and implement effective mixed-methods approaches for both exploratory discovery and evaluative user testing
- - conduct day-to-day user testing, ensuring fast, actionable delivery of insights to product teams
- - craft compelling research reports that translate raw data into strategic product decisions and demonstrable value
- - champion modern research practices, effectively democratizing insights and influencing product direction without formal authority
Join us
At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.
We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.
Contact Details
UBS Business Solutions SA
UBS Recruiting
Disclaimer / Policy statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Your team
You will be a founding member of our newly forming Experience Design Center of Excellence (CoE) within UBS Group Functions. We deliver a unified, human‑centered and insight‑driven product experience across all GHRCS products. You will operate at the intersection of design strategy and hands‑on execution, establishing the very same frameworks that will define how we continuously listen to our clients.
We offer the scale of a global audience where your design interventions tangibly improve daily workflows of 100k+ employees and a true builder’s mandate to actively shape the strategic direction, tooling and culture of a new Center of Excellence. Our team offers development opportunities at the intersection of experience design, product management and agile capability building with highly visible impact.
Your expertise
- - 5+ years as a senior researcher leading end‑to‑end research initiatives within complex enterprise environments
- - strong background in Research Operations, with evidenced success in establishing and running user communities and research tooling
- - deep expertise in formulating research strategies and selecting appropriate methodologies
- - exceptional user interviewing skills coupled with a portfolio of research reporting that directly influenced product outcomes
- - ability to operate effectively in environments with varying levels of maturity, actively guiding teams on how to best integrate and leverage research
- - strong data literacy and systems thinking to connect qualitative insights with measurable impact tracking
- - hands‑on, can‑do attitude with the resilience to hit the ground running, establishing new practices while simultaneously delivering immediate results
About us
UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets across the globe.
We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit ubs.com/careers .