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Join Nationale Nederlanden as a Conversational Data Scientist and shape the future of digital customer interaction.
Develop dynamic chat flows with LLMs on SanneGPT and improve customer satisfaction within minutes.
Would you like to build the future of digital customer interaction at Nationale Nederlanden? For an Empowered Product Team (EPT) within a strategic transformation program, we are looking for an experienced Conversational Data Scientist. In this role, you develop and optimize dynamic chat interactions on our new conversational platform (SanneGPT) and ensure that customers are effectively helped within two minutes.
As a Conversational Data Scientist, you are responsible for developing, training, and improving AI-driven conversational flows. You combine data science, AI, and conversational design to answer customer questions smartly, quickly, and correctly.
You work at the intersection of LLMs, data, conversational journeys, and platform integrations. By intelligently integrating business logic and data and applying RAG and LLMs, you ensure that our chatbot conversation continuously learns and improves based on data and usage. In doing so, you deliver a direct impact on customer satisfaction, efficiency, and the automation of customer processes.
What you are going to do
Develop and optimize dynamic conversational flows based on LLMs (Large Language Models)
Design and implement intelligent prompts, embeddings, and retrieval mechanisms (RAG)
Integrate conversational solutions with backend systems via APIs and CMP servers
Analyze chat data, user interactions, and AI output to continuously improve models and conversations
Develop data models and experiments (A/B testing) to increase conversational performance
Improve and train based on metrics such as answer quality, conversion rate, and customer satisfaction
Validate and fine-tune AI models for accuracy, bias, and reliability
Collaborate with UX, Researcher, Conversational Experts, Developers, and BI Analysts to realize a continuous improvement loop
What we offer you
NN invests in an inclusive, inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves. We offer you:
Salary between €5,339 and €7,119 based on 36 hours per week, depending on your knowledge and experience
13th month and holiday allowance are paid with your monthly salary
27 vacation days for a 5-day working week and three Diversity Days
A modern pension administered by BeFrank
Plenty of training and learning opportunities
NS Business Card 2nd class, which gives you unlimited travel, also privately.
Do you prefer to travel with your own transport? Then you can declare the kilometers travelled
Allowances for setting up your home office and for internet use
Who you are
You are a curious and analytical data scientist with a strong interest in conversational AI and customer interaction. You combine technical depth with a sharp sense of customer value.
In addition, you have:
A WO or HBO degree in Data Science, AI, Computer Science, or similar
Experience with LLMs, RAG, NLP, and generative AI applications
Experience with Python and frameworks such as LangChain, LlamaIndex, or similar
Knowledge of API integrations, microservices, CMP servers, and event-driven architectures
Experience with data analysis, experiments (A/B testing), and model optimization
Affinity with conversational design and chatbot development
Knowledge of cloud platforms (Azure, AWS) and model deployment
Strong analytical skills and a data-driven mindset
A proactive attitude and the ability to work in an agile EPT
Fluency in Dutch and English
Who you will work with
You will work in a multidisciplinary Empowered Product Team (EPT) within a newly established strategic transformation program together with Conversational Experts, AI Developers, UX Designers, Customer Researchers, and Business Analysts. In addition, you will collaborate intensively with the SanneGPT team to further develop and scale best practices, models, and frameworks within NN. We do this on our new conversational platform.
You will also be part of a Data & AI Guild, in which you actively share knowledge, explore new techniques, and continuously develop yourself together with other data and AI professionals within NN.
Any questions?
Any questions about the process can be directed to Hilde Diemel, Talent Acquisition Specialist via hilde.diemel@nn-group.com .