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Technical Support Associate at Interactive Brokers – support trading software and resolve client issues.
Join a global leader in finance and earn performance bonuses, stock plans, and comprehensive benefits.
About the Company
Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies.
For more than four decades, Interactive Brokers has focused on technology, automation, and innovation to provide clients worldwide with a sophisticated, unified platform to manage their investment portfolios. We serve individual investors, hedge funds, proprietary trading groups, financial advisors, and introducing brokers.
Our culture is driven by problem-solving, efficiency, and continuous improvement. We look for individuals who are intellectually curious, collaborative, and motivated to contribute to technology that helps simplify and enhance access to global financial markets. Interactive Brokers has consistently been recognized as a top broker by respected industry sources including Barron’s, Investopedia, Stockbrokers.com, and others.
Job Description & Responsibilities
TAC associates focus on ensuring a solid user experience through the responsive support of our trading software. As a technical assistance team member, you assist clients with inquiries about our software products. You serve as a liaison between internal teams and clients to ensure a prompt and effective resolution of bugs and issues. The ideal candidate will possess the networking and programming knowledge to troubleshoot issues related to our trading client programs. We need a TAC associate that will be probing and analytical, with the ability to recognize, test, and elevate new bugs within our software while assisting our clients with the following:
- Technical and functional support for the Interactive Brokers Trader Workstation, including connectivity, network testing, Java configuration, security protocols by phone, chat and tickets
- Problem management with a focus on wide-scale technical issues
- Liaising between internal teams and clients to ensure a prompt and effective resolution of bugs and issues
- Managing escalations of technical issues to our development team
- Addressing client enquiries regarding IBKR’s two-factor secure login system
Requirements
Two years of experience in Windows/Mac software and hardware support, connectivity and networking support, Java familiarity, and experience in managing a team an advantage
Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment
Languages: fluency in English and Russian is a must. Any other European languages are an advantage.
You will be part of a team that is building one of the world’s strongest brokerage brands and part of a global enterprise that employs technology in all aspects of its business to generate growth.
Company Benefits & Perks
- Discretionary, performance-based bonus
- Stock incentive plan
- Private health insurance
- Sport activity compensation
- Lunch in the office
*The benefits package will be reviewed regularly and may be subject to change.