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Join Interactive Brokers as a Technical Assistance Associate I in Kwun Tong, HK – support global clients on cutting‑edge trading platforms.
Build a tech career in finance with competitive benefits, global exposure, and a collaborative culture.
Job Description
Interactive Brokers Hong Kong Limited ("IBHK") is looking for a Client Technical Support Representative who will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues.
The ideal candidate will be analytical with an affinity for problem‑solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and elevate client‑reported issues related to our platforms.
If you are motivated, have initiative and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world's strongest brokerage brands.
Responsibilities
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers' platforms on desktop and mobile
- Troubleshooting and support for Interactive Brokers' web-based offerings
- Problem management with a focus on wide-scale technical issues
Requirements
- Bachelor's degree (degree earned in a technical field would be advantageous)
- Experience with Windows/Mac software and connectivity support (fresh graduates able to demonstrate related knowledge will be considered)
- Excellent verbal and written communication skills
- Experience with financial products and services is a plus
- Fluency in Cantonese and English (knowing Mandarin is a plus)
Company Benefits & Perks
- Competitive Salary, annual performance-based bonus and stock grant
- Excellent health and welfare benefits including medical, dental, specialist and in-patient
- Competitive package of Annual Leave
- Daily lunch ordered in house with fully stocked kitchen
- Great work life balance
- Unique opportunity to gain exposure to global financial products, markets and clientele
- Opportunities for career progression and job scope expansion in a global company with growing local presence
- Hybrid work arrangement role permitting