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Seeking a Complaints Specialist in London to resolve client disputes at Interactive Brokers.
Join our hybrid team and help secure regulatory compliance with Bloomberg research.
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
Interactive Brokers ("IBKR") is looking for an individual to research client and regulatory complaints using both in-house tools and external sources, such as Bloomberg, to resolve customer issues in a written manner that is both professional and compliant with internal policies, practices, and procedures.
The candidate should possess general market knowledge in futures, options, and the equities markets. Previous customer service experience in a financial services or banking operations environment is preferred.
Interactive Brokers is an online broker offering trading access for experienced traders to products traded on many markets and exchanges worldwide. IBUK is part of a global group of financial services companies based in the US with over $14 billion in equity capital and publicly traded under the symbol "IBKR." Due to expansion, we recently relocated our office to a fantastic City of London tower on Fenchurch Street, where we operate a hybrid working model. You will be pleased to hear we offer lunch from a selection of vendors every day you are in the office. Key
Responsibilities
- Present a resolution for complaints that may relate to a variety of topics, such as:
- Order routing, order status or execution inquiries such as non-execution, delayed or erroneous execution.
- Funding issues such as deposit or withdrawal delays, third-party fees on funding and processing of position transfers
- Statement and tax issues such as dividend reporting, cost basis issues and tax reporting discrepancies
- Level of satisfaction with client service received.
- Compose clear and concise summaries of issues requiring internal escalation to the relevant department.
- Provide research for IBKR's Legal and Compliance team in response to claims submitted to local regulators.
Qualifications
Bachelor's or advanced degree in Finance, Economics, Business Administration or other related field. Or equivalent work experience
Minimum of 2 years of financial services industry experience; experience handling client complaints preferred
Fluency in English and any additional language is a plus.
Strong interpersonal, verbal and written communication skills
Working knowledge of PC technologies, including Microsoft Word & Excel
Location and Hours
20 Fenchurch Street, London, EC3M 3BY
8 am – 5 pm, Monday – Friday
Benefits
Career support and development
Salary commensurate with experience
Performance-based discretionary cash bonus scheme
Discretionary stock grant
Group Life Assurance cover
Group Income Protection
Occupation pension scheme based on Gross earnings
Hybrid working model
Above statutory annual leave, increasing with service
We currently offer daily company-paid lunch and healthy snack options throughout the day (when working from the office)
Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants) *
Corporate events
Travel season ticket loans
Cycle to work scheme.
Fitness Subsidisation
*on successful completion of the probation period
Equal Opportunity Employer
Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace.