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Client Services Officer in London – mission‑critical trading support role.
Support external clients, automate processes, and coordinate with internal teams.
Key accountabilities
Support external clients. Provide full range of client support including onboarding assistance, help during development and testing. Level 1 support during trading.
Post-trade investigations with counterparty Banks and Prime Brokers in order to resolve booking irregularities.
Coordinate activities between internal teams ( Liquidity Management, Operations and Development ) and clients such as troubleshooting and new feature requests.
Maintain system configuration database, setup new sessions and modify existing sessions.
Maintain data integrity and system load balancing.
Automate support processes whenever possible with help of scripting.
Your profile
3-5 years of experience supporting mission critical, high throughput, low-latency trading applications.
Knowledge of FIX Protocol, SQL and scripting languages Python, Perl, shell, Excel.
Working knowledge of Linux.
Strong verbal and written communication skills.
Understanding of electronic trading concepts. FX trading background is a plus.
Good understanding of market connectivity principles and TCP/IP Networking
Ability and desire to learn.
Programming background is a plus.