Director, VCA Implementation Services (VIS)

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Director of Visa Implementation Services in Mexico City leading VCA strategy and client delivery

Opportunity to drive AI‑enabled delivery, grow teams, and shape payments outcomes across issuers and merchants.

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Team Description

Visa Consulting and Analytics (VCA) is the consulting arm of Visa, and drives tangible, impactful results for clients. Drawing on our expertise in consulting, data analytics, technology, payments and economics, VCA solves the most strategic problems for our clients. VCA's core client segments include issuers, acquirers, merchants, fintechs, payment enablers and governments.

Within VCA exists Visa Implementation Services (VIS), a hands‑on execution partner, implementing, operating, and optimizing Visa products in client environments to accelerate activation, portfolio growth, risk control, and data‑driven performance. The VIS team is looking for an individual to join our Visa Implementation Solutions practice and lead the implementation services in the Mexican region. The potential candidate will be responsible for leading the sales, delivering and project implementations with issuers, merchants, acquirers, neobanks and fintech's. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner.

Potential engagements could include portfolio management diagnostics, authorization optimization strategies, assessments of digital product and marketing programs, development of new products with implementation roadmaps, optimizing client customer servicing processes, among others.

Specific responsibilities include:

• Drive and execute VCA strategy in Mexico, proactively capitalizing on regional opportunities
• Lead consulting implementation initiatives end-to-end — from initial scoping and solution design through go-live, adoption, and value realization — ensuring delivery quality, timeline adherence, and budget compliance across all engagements
• Serve as the senior escalation authority and executive sponsor for complex, high‑risk, or strategic client programs, personally stepping in to resolve issues and realign delivery when needed
• Champion the adoption of AI‑enabled delivery tools, automation platforms, and modern project management practices to improve implementation speed and quality
• Deploy frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges.
• Become a trusted partner to the account executives’ leaders, and a key contributor in nurturing and strengthening client relationships
• Partner with peers in other functional areas (e.g., marketing, sales, risk, innovation, sales) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources
• Produce insights and analyses to improve client performance, drive understanding of client issues and provide strategic guidance for client priorities across the payment P&L
• Lead, coach, and develop a team of Implementation Analysts, Managers, Senior Consultants, and Project Leads; set clear performance expectations aligned to delivery quality, client satisfaction, and utilization targets
• Build and sustain a high‑performance team culture. Drive recruiting, onboarding, and retention of top implementation talent
• Drive VCA public face and thought leadership with papers, conferences and seminars.
• Incumbents applying for the role should be motivated, analytic individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions to support the client’s growth and performance. Candidates must be able to develop enduring, strategic relationships with clients and across the Visa organization.
• Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications: 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications: 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

Ideally in quantitative field (e.g. engineering, economics, computer science, business administration, finance…).

5+ years’ experience working in the payments industry, preferably managing cards portfolios or relevant experience at payments management in consulting firms. certification preferred.

Strong command of project management methodologies (Waterfall, Agile, hybrid) and tools (MS Project, Smartsheet, Jira). PMP (Project Management Professional)

Familiarity with AI tools, automation platforms, and GenAI-enabled delivery workflows

Experience in managing and executing complex projects that requires coordination of other functional teams.

Executive presence including excellent communication and presentations skills, written and verbal, and ability to communicate at all levels within large organizations

Demonstrated leadership, managerial and collaboration capabilities, particularly with those who are not direct reports as may be found in a matrixed organization

Knowledge of payment schemes, including products, processes, cards lifecycle management

Passionate, self‑motivated, results oriented individual with the ability to handle numerous projects concurrently.

Fluent English and Spanish

Legal Notice

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.