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Lead Mastercard’s Agentic Trust partnership strategy as Manager of Product Innovation, driving POCs, partner engagements, and market adoption.
Shape global payments innovation with AI, cybersecurity, and cross‑functional leadership in Vancouver.
Title and Summary
Manager, Product Innovation - Partnership Strategy and EnablementOverview
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
Mastercard Identity, within the Security Solutions organization, leads the development of products and services that enable global commerce, power financial inclusion, prevent crime, and make some of the most seamless experiences possible. This role within the team will be focused on the area of Agentic Trust.
Agentic Trust is fundamentally a partnership-driven model, where our ability to define core capabilities and orchestrate the right ecosystem of partners (e.g., merchants, CDNs, acquirers, issuers, and KYC providers) is critical to success. Our hub-and-spoke approach requires not only identifying and onboarding the right partners but also actively managing a growing portfolio of Proof of Concepts (POCs) with speed and precision. As we move into execution, each POC demands clear documentation, structured onboarding, defined success criteria, and ongoing coordination across internal teams and external stakeholders to ensure alignment and momentum.
This role will advance the Agentic Trust partner and innovation operating model by managing partner engagements, leading POCs, tracking portfolio status, coordinating cross-functional execution, capturing learnings, developing scalable processes, and enabling successful market adoption of Agentic Trust capabilities.
The Role:
Partner Engagement Management
- o Serve as the primary coordination point for strategic Agentic Trust partners.
- o Manage partner onboarding, engagement plans, and ongoing relationship tracking.
- o Coordinate partner priorities, requirements, and feedback loops.
POC (Proof of Concept) Leadership
- o Define, plan, and execute Agentic Trust proof-of-concept initiatives.
- o Establish success criteria, objectives, timelines, and deliverables for each POC.
- o Ensure technical, product, and business stakeholders are aligned throughout execution.
POC Portfolio & Status Management
- o Maintain a centralized view of all active and planned POCs.
- o Track milestones, risks, dependencies, blockers, and outcomes.
- o Provide regular status reporting and executive-level updates.
Learning & Insight Capture
- o Document findings, lessons learned, and best practices from partner engagements and POCs.
- o Translate pilot outcomes into product requirements and roadmap recommendations.
- o Build repeatable playbooks for future deployments and partner integrations.
Operational Model Development
- o Establish and continuously improve the Agentic Trust partnership and innovation operating framework.
- o Create scalable processes for intake, governance, prioritization, execution, and reporting.
- o Define metrics and KPIs to measure program effectiveness and adoption readiness.
Market Adoption Readiness
- o Identify opportunities to transition successful POCs into broader commercialization efforts.
- o Partner with GTM teams to validate market demand, use cases, and customer value propositions.
- o Support reference architectures, customer stories, and adoption materials.
Risk & Dependency Management
- o Proactively identify technical, operational, partner, and regulatory risks.
- o Track and manage dependencies across internal and external stakeholders.
- o Escalate issues and drive mitigation plans to maintain program momentum.
Strategic Planning & Resource Management
- o Assess future resource needs to support Agentic Trust growth.
- o Prioritize investments across partnerships, pilots, and strategic initiatives.
- o Contribute to roadmap planning, budgeting, and organizational scaling decisions.
All About You
- • Experience in strategic product management, product development, or business development in financial services and/or bankcard industry preferred.
- • Experience with AI and/or Machine Learning
- • Experience in creating product strategies, roadmaps, pricing and product positioning
- • Background in product management and experience with product launches and implementation plans in multiple markets
- • Demonstrated thought leadership, product expertise, strong project management skills in the integration of technology into new products
- • Demonstrated success in Product Management and Product Development life cycles delivering results with global, multi-cultural and remote project teams.
- • Prioritize product features and capabilities based on user value and business impact.
- • Collaborate closely with technology team, marketing, regional support, and other stakeholders
- • Self-starter and quick learner with ability to work independently and operates with a sense of urgency
- • Excellent communication skills, both written and verbal
Nice to have:
- • Experience in Cybersecurity
- • Experience with ecommerce and/or digital identity
- • Experience with Agile product development
- • Background with Cloud Architecture
- • Ability to travel up to 15%
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This is a pipeline posting for future opportunities within our team.
Pay Ranges
Vancouver, Canada: $121,000 - $169,000 CAD
Toronto, Canada: $121,000 - $169,000 CAD