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Operation Optimization Specialist – Milano – optimize processes, manage obsolescence, reduce incidents.
Mid-level role in ITIL-based operations with cross‑functional collaboration. Salary €40–45k + benefits.
Within the CTO Italy Operations team, the Operational Optimization Specialist plays a key role in ensuring the efficiency, reliability, and operational sustainability of systems and services supporting the Italian LE Business Units.
The position focuses on operational process analysis, identification of inefficiencies, reduction of recurring incidents, and technology obsolescence management, with the objective of improving service quality and ensuring business continuity.
Operational Process Optimization
Analyze existing operational processes to identify bottlenecks, inefficiencies, and areas for improvement
Define and implement optimization strategies aimed at reducing operational overhead and improving overall service reliability
Support the standardization of operational processes by promoting best practices and structured approaches
Collaborate with technical and business teams to ensure alignment between processes, systems, and operational objectives
Obsolescence Analysis
Conduct structured assessments of existing systems and tools to identify components approaching end‑of‑life or no longer supported
Evaluate operational risks related to technological obsolescence and propose mitigation actions
Contribute to the definition of upgrade or replacement roadmaps, ensuring service continuity
Support and coordinate transition activities in collaboration with involved teams
Incident Management & Continuous Improvement
Analyze root causes of recurring incidents and operational issues
Define and implement medium‑to‑long‑term corrective and preventive actions
Monitor the effectiveness of implemented solutions and promote a continuous improvement mindset
Document solutions and resolution processes, contributing to the creation and maintenance of an operational knowledge base
Stakeholder & Cross‑functional Collaboration
Work closely with technical, operations, and business teams in complex, multi‑stakeholder environments
Support effective communication across different functions involved in operational processes
Contribute to the management of optimization initiatives and projects in multi‑cultural contexts
Bachelor’s or Master’s degree (preferred) in Engineering, Computer Science, Economics/Management, or related fields (or equivalent experience)
Leadership experience in complex, multi‑stakeholder environments (typically 3+ years overall)
Strong written and spoken communication skills in English; Italian is a plus depending on context
Solid technical knowledge of IT and operational environments
Ability to apply ITIL best practices and manage complex projects using structured Project Management methodologies
Basic data analysis skills to support operational decision‑making
Skills
- Experience managing projects and activities in complex, multi‑cultural environments
- Strong communication and interpersonal skills
- Mental flexibility, proactive attitude, and strong problem‑solving orientation
- Ability to work collaboratively with cross‑functional teams
What we Offer :
We offer employment at the V level with the relevant salary, in accordance with the CCNL ANIA for non‑executive employees and the Generali Group Company Agreement.
Gross annual salary ranging between 40K€ and 45K€. The final offer will be aligned with the candidate’s professional experience, technical and soft skills relevant to the role, and may include an individual variable component.
We also offer
- Smart working and flexible hours
- Corporate welfare system
- Meal vouchers
- Supplementary health insurance and discounted insurance policies
- Well‑being initiatives
- Training and development
- Structured continuous learning paths (technical and managerial)
- Career development programs within the Group
- Access to learning platforms and internal mobility opportunities, including international
Why Choose Generali
Joining Generali means becoming part of an international Group with a strong heritage and a forward‑looking vision, where people are at the center of our sustainable growth strategy.
We foster a responsible, inclusive, and innovation‑driven work environment, where everyone can contribute to creating value for customers, society, and the communities in which we operate. We believe that diversity, equity and inclusion are essential to building a stronger culture and driving sustainable growth.
At Generali, you will find opportunities to grow through continuous learning, career development paths, and internal mobility across the Group. We recognize talent and merit, and support flexibility as a key enabler of well‑being and a sustainable work‑life balance.
Working with us means sharing strong values and taking on meaningful challenges together to build a safer and more sustainable future every day.
As an Equal Opportunity Employer, Generali evaluates all applications based exclusively on objective and gender-neutral criteria, including skills, experience and potential, ensuring fairness and transparency throughout the selection process.