Service Asset Configuration Manager

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We are looking for a Service Asset Configuration Manager for Generali in Milan.

Thoughtful role overseeing CMS, CMDB, ServiceNow integration, sustainable growth, and international collaboration.

We are looking for a Service Asset Configuration Manager who will work within the Quality Management and Tools Configuration Unit in GOSP, responsible for governing and maintaining the organization's Configuration Management System (CMS) and Configuration Management Database (CMDB), ensuring that IT assets, configuration items (CIs), and their relationships are accurately identified, controlled, and maintained throughout their lifecycle.

The candidate will work inside an international team in the domain of Service Asset Configuration Management (ITIL 3)/ Service Configuration Management (ITIL 4), focusing on:

• 1. Requirement gathering, analysis and design of solutions based on ServiceNow platform to solve problems in the SACM/SCM domain
• 2. Housekeeping of the whole CMS (Configuration Management System) and the underlying CMDB (Configuration Management DB) with maintenance and improvement activities
• 3. Monitoring, Reporting and Quality attestation of the CMDB's content
• 4. Proposing and steering daily improvements in the CMS like but not limited to: usage of ServiceNow best practices instead of custom alternatives, adoption of new features in favor of old ones, evangelize colleagues to obtain the maximum value out of ServiceNow platform both for SACM/SCM disciplines and for cousins’ ones
• 5. Supporting the design of integrations between ServiceNow and other tools
• 6. Supporting the automated discovery of IT assets and services and maintaining service maps and application dependency models
• 7. Defining, initiating, managing and reporting about CMDB validation campaigns.

Key responsibilities of the role will include:

• Requirement analysis and solution design on ServiceNow
• CMS/CMDB maintenance and improvement
• CMDB monitoring and quality assurance
• Continuous improvement and best-practice adoption
• Support integrations with other tools
• ITIL 3 SACM and/or ITIL 4 SCM expertise
• Strong ServiceNow ITSM and ITOM experience
• Discovery and Service Mapping
• Workflow and process design
• Reporting and dashboards
• ServiceNow Administration Fundamentals
• Certified ServiceNow System Administrator
• Strong analytical skills
• English B2 minimum, C1 preferred

Soft Skills:

• Ability to analyze complex technical environments and to identify root causes of data quality issues.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Presentation and facilitation skills.
• Capability to translate business requirements into technical solutions.
• Ability to work in international and multicultural teams.
• Strong stakeholder management capabilities.
• Team-oriented mindset.
• Ability to manage shifting priorities effectively.
• Continuous improvement mindset.
• Ability to drive governance and standards without direct authority.
• High level of accuracy in managing configuration data.
• Strong quality-oriented mindset.
• Commitment to maintaining data integrity across the enterprise.

What we Offer :

We offer employment at the VI level with the relevant salary, in accordance with the CCNL ANIA for non-executive employees and the Generali Group Company Agreement.

Gross annual salary ranging between 50K€ and 55K€. The final offer will be aligned with the candidate’s professional experience, technical and soft skills relevant to the role, and may include an individual variable component.

We also offer

• Smart working and flexible hours
• Corporate welfare system
• Meal vouchers
• Supplementary health insurance and discounted insurance policies
• Well-being initiatives
• Training and development
• Structured continuous learning paths (technical and managerial)
• Career development programs within the Group
• Access to learning platforms and internal mobility opportunities, including international

Why Choose Generali

Joining Generali means becoming part of an international Group with a strong heritage and a forward-looking vision, where people are at the center of our sustainable growth strategy.

We foster a responsible, inclusive, and innovation-driven work environment, where everyone can contribute to creating value for customers, society, and the communities in which we operate. We believe that diversity, equity and inclusion are essential to building a stronger culture and driving sustainable growth.

At Generali, you will find opportunities to grow through continuous learning, career development paths, and internal mobility across the Group. We recognize talent and merit, and support flexibility as a key enabler of well-being and a sustainable work-life balance.

Working with us means sharing strong values and taking on meaningful challenges together to build a safer and more sustainable future every day.

As an Equal Opportunity Employer, Generali evaluates all applications based exclusively on objective and gender-neutral criteria, including skills, experience and potential, ensuring fairness and transparency throughout the selection process.