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Analyst, Billing Operations at Mastercard – centralized billing support, credit memo processing and ad‑hoc reporting in Bogotá.
Drive billing assurance, assist audits, and collaborate cross‑functionally in a fast‑paced global environment.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Analyst, Billing OperationsAnalyst, Billing Operations Overview:
The Billing Services department provides centralized billing for products and services billed to customers using the Mastercard Consolidated Billing System (MCBS). MCBS supports the billing for all MasterCard branded transactions, Cirrus/Maestro switch fees, assessment fees, and various other fees.
Our mission is to provide core billing services, drive billing assurance, provide value added services, and enable growth as Mastercard advances commerce globally.
Role
- Analyze and respond to inquiries from other MasterCard support teams on billing related questions.
- Set up Customer information within the billing system (Add, Change, and Delete)
- Implement new Billing Events and Customer Specific Rates
- Provide timely and accurate responses, while always putting the customer first
- Perform credit memo and manual billing calculations. Process the associated calculations in the Simple Billing Tool and verify proper approvals were obtained per policy.
- Provide ad hoc reporting analysis for internal and external customers
- Participate with audit & independent accounting firms to provide details on current controls, assist with inquiry of controls, ensure adherence to controls, and identify control improvements
- Maintain ownership of assigned functions, communicate status as appropriate, and maintain desktop procedures to support controls
- Analyze billing data, identifying trends and revenue issues, and document follow up and resolution
- Assist with ad-hoc requests, participate in special projects as requires, and provide cross-functional support as needed
All about you
- Ability to fully research and understand issues/concepts to get to full resolution. Ability to see and understand entire end-to-end process is key
- Familiar with analytic tools (MS Excel, Word, PowerPoint, Access) to manipulate and analyze data trends
- Ability to learn new applications and technologies quickly
- Understanding of risk management disciplines
- Must possess excellent verbal, written communication skills, organizational skills; team player
- Must be comfortable in a fast-paced, dynamic global environment, handle multiple tasks, consistently meet established deadlines, and deliver exceptional results
- Must work well in a cross-functional environment
- Works well without direct supervision/works independently
- Good business writing skills and effective presentations skills
- Experience with transaction billing systems and finance industry a plus
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.