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Explore a hybrid Client Services role at Interactive Brokers in Vancouver.
Support global trading clients with tech-driven solutions while enjoying competitive benefits.
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting‑edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state‑of‑the‑art technology.
This is a hybrid role (4 days in the office/1 day remote).
Your responsibilities within IBKR
- Problem management for wide-scale service issues, including trade and margin analysis, a broad set of cash market and derivative products, global exchanges, order types, and transmission and execution inquiries
- Assistance with trading platform operation and features
- Analysis and testing of existing systems and procedures, including recommending and assisting with the implementation of enhancements
- Margin calculations: Commission structure, interest and fees
Requirements
- A bachelor's or advanced degree is required.
- Minimum two years experience at a global financial institution (new graduates who demonstrate a firm grasp of the core competencies will also be considered)
- Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies
- Excellent command of written and spoken English and French
To be successful in this position, you will have the following:
- Strong product knowledge – Equities, Options, Futures, Options on Future, FX, and Fixed income
- Self-starter with a highly analytical and critical-thinking mindset
- Be able to handle stress and work independently and autonomously in a quick and spontaneous environment
- Communicate effectively and precisely under changing circumstances
- Self-motivated and able to handle tasks with minimal supervision.
- Superb analytical and problem-solving skills.
- Excellent collaboration and communication (Verbal and written) skills.
- Outstanding organizational and time management skills.
Company Benefits and Perks
IB offers a competitive remuneration package including:
Health, dental, disability and life insurance with 100% premiums covered.
Company RSP contribution matching, Stock incentive plan