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Senior Product Manager, Technical at Mastercard in O'Fallon, MO – lead product strategy, roadmap, and cross‑functional delivery.
Drive cloud‑native product development, APIs, and digital experiences while fostering inclusive culture and customer focus.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Product Manager, TechnicalWho is Mastercard?
Cardholder Services Program
The Cardholder Services program provides a global portfolio of travel, lifestyle, insurance, and assistance benefits, powered by Mastercard's Global Benefits Platform and strategic partner ecosystem. By enabling seamless benefit eligibility, management, and delivery, CHS helps issuers enhance cardholder value, drive engagement, and accelerate growth. Our agile product and engineering teams operate across the U.S. and India to deliver scalable, secure, and innovative solutions worldwide.
Role & Responsibilities
All staff at Mastercard are expected to demonstrate 'Mastercard Way' cultural values every day - own it, simplify it, sense of urgency, thoughtful risk-taking, unlock potential, and be inclusive – with a relentless focus on our customers.
- Owns and drives product feature delivery from concept through launch, ensuring alignment with platform strategy and business objectives.
- Contributes to product vision, roadmap planning, and working-backwards artifacts for assigned initiatives.
- Partners with business and engineering teams to define requirements, prioritize enhancements, and deliver customer value.
- Identifies opportunities to enhance platform capabilities and recommends solutions based on customer needs, market trends, and platform strategy.
- Supports release planning by defining feature goals, managing priorities, and balancing business value with technical feasibility.
- Collaborates with internal stakeholders and customer-facing teams to collect, prioritize, and address customer feedback and feature-level issues.
- Defines and tracks key product and operational metrics to measure feature adoption, performance, and business outcomes.
- Facilitates cross-functional discussions to gather requirements, align stakeholders, and drive continuous product improvement.
- Reviews feature demonstrations and validates delivery against acceptance criteria and intended business outcomes.
- Supports product launches, monitors post-release health, and drives actions to improve adoption, customer experience, and operational performance.
- Builds strong relationships across Product, Engineering, Operations, and Business teams to influence outcomes and drive alignment.
All About You
- Passionate about understanding customer needs, product usage patterns, and operational characteristics to drive product improvements.
- Demonstrated ability to independently manage complex initiatives while collaborating effectively across teams.
- Experience delivering cloud-native products, platforms, APIs, or digital experiences at scale.
- Strong analytical and problem-solving skills with a data-driven approach to prioritization and decision-making.
- Ability to evaluate trade-offs across customer experience, business outcomes, technical complexity, and operational considerations.
- Experience working in Agile environments (Scrum, Kanban, SAFe, or similar methodologies).
- Effective communicator who can influence peers and stakeholders through clear, concise, and compelling communication.
- Skilled at translating business requirements into actionable product requirements and clearly documented acceptance criteria.
- Strong stakeholder management skills with the ability to build partnerships and drive consensus across cross-functional teams.
- Passion for continuous improvement and delivering measurable customer and business value.
- Bachelor's degree in software engineering, computer science, information technology, business, or a related discipline preferred, or equivalent practical experience.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Pay Ranges
O'Fallon, Missouri: $104,000 - $177,000 USD
Legal Notice
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.