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Counsel position in Mastercard's Global Business Solutions Center, Bogotá. Lead end-to-end contract services and customer experience.
Drive contract negotiations, vendor agreements, and compliance while ensuring top-tier service in a dynamic tech environment.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
CounselThe Global Business Solutions Center’s (GBSC) mission is to be the partner of choice with stakeholders across Mastercard, enabling business operations efficiency, productivity, and growth. With over 1,100 professionals delivering more than 200 solutions across 10 locations, GBSC is a powerhouse of innovation and strategic partnerships that combines operational excellence with a vision of what’s next.
GBSC team is predominantly co-located in a collaborative working environment in the heart of the Mastercard Technology Operations Hub headquartered in O’Fallon, MO. Select regional hubs exist to provide additional scale and agility. The GBSC provides services to all regions and all business units spanning 50 countries.
The Counsel, GBS serves a team of contract negotiators within the broader GBSC Legal Services team. Reporting to the Senior Counsel, GBS, this position will perform end to end contract services and be accountable for delivering positive customer experiences and efficient business results.
Role
- • You will perform end-to-end contract preparation and execution processes for assigned portfolio of transactions, beginning with receipt of requests for contract generation through contract signature.
- • Receive contract requests and conduct triage to ensure adherence to established business policies, processes and procedures.
- • Review, draft and negotiate routine vendor and commercial contracts including but not limited to confidentiality/non-disclosure agreements, software license agreements and related support service agreements, consulting services agreements, and other agreements routinely used in financial and information technology service sectors.
- • Ensure that all agreements are prepared, revised and executed in consultation with the business unit client and other subject matter experts, and in accordance with approved policies and playbooks.
- • Analyze contract requirements, special provisions, terms and conditions to ensure compliance with appropriate laws, regulations, policies and procedures.
- • Provide superior customer service according to the GBSC standards in terms of quality, response time, resolution time and adhering to Service Level Objectives (SLOs).
All About You
- • Bachelor’s degree, combined with relevant experience required. JD or other advanced education a plus
- • Solid legal and business acumen, sound analytical and problem solving skills
- • Demonstrated ability to manage workloads involving tasks of varying priority and complexity
- • Excellent communication and interpersonal skills, with emphasis on collaborating with key legal and business stakeholders to negotiate and confirm legal and business contract terms
- • Advanced negotiation skills
- • Ability to recognize when to elevate and when to exercise independent judgement and discretion in reviewing/ negotiating contracts
- • Demonstrated strength in customer focused service orientation
- • Knowledge of European, Middle East, Africa, Asia Pacific, Latin or Caribbean legal systems and business practices a plus
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.