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Working Student – IT Touchpoint (f/m/d) in Frankfurt am Main. Support face‑to‑face IT and device management.
Join our team to provide user‑centric IT support, device setup, and hardware lifecycle in a global company.
Your area of work
Our mission is to continuously provide a user centric modern workplace solution on a people before technology principle focusing on user experience and integrating all relevant means of modern and digital technology. As a working student (f/m/d) you will support the IT Touchpoint team to provide face to face IT support as well as support for modern end user devices and infrastructure.
Your responsibilities
- You analyse and resolve technical user problems in a face to face support
- You provide support for end user devices (mobile phones, laptops) and assist with initial device setup
- You take ownership and responsibility of user satisfaction
- You will gain insight into a highly professional device management with standardised infrastructure and security measures in a globally operating company
- In addition, you assist with organising and preparing hardware lifecycle exchanges or rollouts
Your profile
- You are enrolled during the entire period of activity at a state-recognized university as a regular student and have completed at least 1 semester (Desired study focus in the fields of informatics, business informatics, mathematics or physics)
- As a Digital Native you ideally have already gained first practical experience in the context of user support in an IT support company, an own business or during school and student days
- You bring in team spirit, strong social competence, self-motivation and communication skills
- Your strong analytical thinking & problem resolution skills are paired with sensitivity regarding user needs and requirements
- Native German and excellent English language skills are mandatory
Start date: 01/10/2026