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Trainee, IT Service Delivery and Information Security (1 year contract)
internship · Operations
Responsibilities:
IT Service Delivery
- Assist in analyzing ServiceNow incident and service‑request data for service improvement planning.
- Interview users to identify service pain points and produce findings reports for improvement discussions with outsourced IT Service Provided.
- Act as a backup support staff for local IT service needs not covered by group IT.
- Help maintaining IT control documentation and CMDB data accuracy across applications.
Information Security
- Support monthly and quarterly Security Awareness Training metric reporting.
- Assist in data classification documentation works
- Assist in Entitlement Reviews process.
- Other Information security assignments
Requirements:
- Degree in an IT-related discipline; 1 year of relevant experience preferred, fresh graduates welcome
- Basic knowledge of Microsoft Windows, end-user computing, and fundamental IT networking concepts
- Basic understanding of cybersecurity awareness and personal cyber hygiene (e.g. phishing, password protection, safe IT usage)
- Familiarity with IT documentation, reporting, data analysis, and basic IT Service Management (ITSM) concepts
- Strong communication and interpersonal skills
- High attention to detail with good time management and organizational skills