Vista previa de la oferta
USI-EH27-Consulting-Customer-S&S-Service Now-Senior Consultant,Technical Transformation
senior · Consulting
Customer The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled Level: Senior Consultant, Technical Transformation or equivalent As a Senior Consultant at Deloitte Consulting, you will drive the design, implementation, and delivery of cutting-edge artificial intelligence solutions for our clients. This role combines deep technical expertise with strong leadership capabilities and exceptional client management skills. You will serve as a bridge between complex technical implementations and business objectives, leading development teams while effectively communicating with stakeholders at all levels. Work you’ll do:- Consistently showcases deep technology stack / functional acumen combined with industry/leading practice knowledge relevant to project requirements - is the go to person
- Displays detailed understanding of tools and accelerators and is able to adapt/advise on which tools can be a best fit for a project, delivery innovation and drives efficiency
- 6-9 years of IT experience, ServiceNow and Logik atleast 5 years of experience.
- Expertise in ServiceNow platform architecture (Module such as CSM, SOM and Logik)
- Experience integrating cloud-based applications, data migration, and managing secure API connections.
- Understanding of ITIL, information governance, legal/compliance requirements, and workflow/process automation.
- Proficiency with scripting languages (e.g., JavaScript for ServiceNow), workflow engines, and cloud environments (AWS, Azure).
- Strong communication, problem-solving, and stakeholder management skills.
Certification:
- ServiceNow and/or Logik certifications are preferred
- Drive digital transformation across IT and legal operations through unified architecture, automation, and compliance.
- Strengthen organizational agility by aligning IT service delivery with legal and regulatory imperatives.
- Reduce operational risk, increase efficiency, and ensure data integrity and defensibility.
- BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
Location:
- Bengaluru/Hyderabad/Pune/Chennai.