Vista previa de la oferta
Agent, Customer Service
Sales & Business Development
- Manage and validate all China customer Purchase Orders, Banker Acceptance Draft (BAD) or Letter of Credits against compliance, supply policy, forecast, sales agreement, contract and general terms & conditions to ensure order information accuracy and to resolve any discrepancies prior to sales order processing.
- Work with Supply Chain team and Demand Planner to vet all China customer purchase orders against forecast and to do supply/demand management
- Process all domestic sales orders, third-party and intercompany sales orders into the Sales Order Processing system.
- Track the status of each order and provide regular feedback to the customers and sales team on the order status.
- Liaise with Supply Chain team and appointed service providers to ensure timely execution and deliveries of orders.
- Ensure timely and accurate invoicing/closure of all sales orders upon delivery/shipment.
- Verification of related shipping document and forward to customers timely.
- Process customer’s inquiries and customer complaint into SAP and ensure all customer complaints are resolved timely through coordination with respective work groups.
- Prepare related document to finance for issue RMB VAT invoice.
- Coordinate and arrange customer samples as requested.
- Liaise and coordinates with various work groups to resolve pricing, inventory, credit, quality and supply issues.
- Maintain and periodically validate the customer master data/profile in SAP system.
- Provide support to Sales, Finance, Operation Planning, Supply Chain and Purchasing as necessary.
- Any other tasks as assigned by supervisor
Ningbo, Zhejiang
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