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Commercial Card Relationship Manager - Payments - Vice President
lead · Consulting
Help large, complex clients modernize how they pay and manage working capital. You’ll own senior relationships, bring data-driven insights, and shape solutions that improve control, efficiency, and supplier acceptance. Join a collaborative team where you can deepen your payments expertise and grow your career through mobility and expanded responsibility. If you enjoy consultative selling, partnering across teams, and delivering measurable client outcomes, you’ll thrive here.
As a Relationship Manager in the Commercial Card team, you will oversee a portfolio of commercial card clients with annual program spend exceeding $20 million. You will use a consultative, insight-driven approach to understand each client’s needs, challenges, goals, and broader payments strategy. You will deliver tailored solutions that drive growth and expansion through strategic payables initiatives, virtual card adoption, supplier enablement, cross-sell opportunities, and account retention. You will partner closely with internal banking, treasury, product, implementation, service, and risk stakeholders to deliver a strong client experience and resolve issues quickly. You will embrace approved AI-enabled tools, analytics, and data insights to improve preparation, client engagement, and execution discipline.
Job responsibilities
Demonstrate in-depth knowledge of commercial card and payables solutions, the market landscape, and relevant financial trends
Develop and execute proactive client expansion and retention strategies using a consultative approach focused on client needs
Use approved AI-enabled tools, analytics, customer relationship management insights, and portfolio data to prepare for meetings, identify opportunities, and improve follow-up quality
Sell payment solutions into complex client environments by connecting commercial card, virtual card, payables automation, supplier enablement, integration concepts, and working-capital outcomes
Manage overall client experience and satisfaction metrics while driving retention, growth, and profitability outcomes
Lead solution development for your portfolio and coordinate internal stakeholders to deliver client outcomes
Partner with internal banking and treasury stakeholders to align coverage, growth plans, and client priorities
Serve as a commercial card subject matter expert and trusted advisor through consultative engagement and tailored recommendations
Conduct semiannual or annual account reviews and share best practices to strengthen relationships and program performance
Collaborate with service and operations teams to resolve product or service issues promptly
Drive structured optimization initiatives that generate revenue and improve program performance
Required qualifications, capabilities, and skills
5+ years of experience in payments, treasury, commercial card, payables, or related financial services roles
In-depth knowledge of payables solutions, including commercial card, virtual card, supplier enablement, and related capabilities
Demonstrated ability to sell payment solutions into complex organizations by articulating business value, operational benefits, risk/control considerations, and financial outcomes
Demonstrated ability to build and maintain trusted, long-term client relationships using a consultative selling approach
Experience managing multiple clients with competing priorities and deadlines
Proficiency with Microsoft 365 (Outlook, PowerPoint, Excel) and collaboration tools used for client engagement
Experience using customer relationship management tools (for example, Salesforce) and data analysis to manage a portfolio and identify opportunities
Experience presenting to senior executives and leading client discussions and reviews
Demonstrated negotiation skills, including discussions involving pricing, implementation considerations, and ongoing program optimization
Demonstrated problem-solving skills and experience developing customized solutions to address client needs
Knowledge of accounting and finance concepts, including familiarity with client accounting systems and enterprise resource planning (ERP) integrations
Preferred qualifications, capabilities, and skills
Bachelor’s degree
Knowledge of supplier acceptance, virtual card optimization, integration approaches, settlement terms, rebate economics, and payables modernization trends
Ability to translate complex payment concepts into clear, client-facing recommendations for finance, treasury, procurement, and accounts payable stakeholders
Comfort collaborating across banking, treasury, product, service, implementation, pricing, and legal partners to deliver client outcomes
Experience using data and AI-supported insights to identify expansion opportunities, prepare executive-ready client reviews, and drive targeted portfolio action plans