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Product Delivery Manager - Public Cloud SRE
manager · Technology / Software Development
As a Product Delivery Manager - Public Cloud SRE within our global SRE and operational excellence organization, you lead the transformation of multi-cloud service platforms to improve reliability, change safety, operational efficiency, and customer experience.
Leverage AI-enabled delivery and operations insights to increase throughput and predictability—accelerating planning, reducing delivery friction, improving decision quality, and shortening time from prioritization to measurable outcomes.
Job Responsibilities
- Own delivery of the global SRE/Ops transformation roadmap for multi-cloud platforms, converting investment into measurable reliability, efficiency, and customer outcomes.
- Run cross-organization execution governance (cadences, performance reviews, escalation paths) to drive decisions, remove blockers, and ensure follow-through.
- Manage the reliability investment portfolio through delivery—sequencing work, resolving dependencies, and ensuring the highest-impact initiatives land predictably.
- Ensure SLI/SLO implementation is delivered end-to-end (instrumentation, measurement, reporting) with consistent execution and adoption across clouds.
- Ensure service health scorecards and executive reporting are produced consistently with clear trends, drivers, actions, and outcomes.
- Drive incident and problem management execution rigor to reduce severity, frequency, and recurrence (action quality, verification, and closure).
- Deliver systemic remediation outcomes by translating incident/ticket/telemetry insights into funded, executed fixes that remove repeat failure modes and bottlenecks.
- Ensure operational readiness and change safety requirements are executed in delivery workflows, improving release outcomes and reducing change-related incidents.
- Drive delivery of observability improvements (metrics/logs/traces coverage, alert quality, dashboards) that improve signal quality and operational decision-making.
- Deliver measurable automation and toil reduction, increasing self-service and reducing tickets/pages and manual operational work.Leverage AI to increase delivery efficiency and predictability (faster synthesis of multi-source inputs, risk/dependency visibility, reduced reporting overhead, quicker insights-to-actions) and partner with risk/control teams to support control requirements and evidence, with partial accountability for outcomes.
Required qualifications, capabilities, and skills
- Equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Proficient knowledge of the product development life cycle, design, and data analytics
- Deep experience in multi-cloud platforms, infrastructure services, automation, and operational tooling.
- SRE domain expertise: SLIs/SLOs, error budgets, observability, incident/problem management, operational readiness, and reliability analytics.
- Proven transformation leadership across matrixed, global organizations; strong executive communication and stakeholder influence.