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Global Banking - Sydney Payments Client Service Associate
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Join JPMorganChase's Payments Client Service team in Sydney and take ownership of a diverse portfolio of local, regional, and global clients. You will be the trusted point of contact for clients across corporate, multinational, and commercial segments — building strong relationships, solving complex problems, and driving service excellence. This role suits someone who is resourceful, forward-looking, and committed to continuous learning in a fast-evolving payments landscape.
As a Payments Client Service Associate in Global Banking, you will independently manage a portfolio of clients, serving as their primary contact for all payments-related matters. You will build deep knowledge of client needs, conduct regular service reviews, and partner with internal teams to resolve issues and support client strategic projects. You will also manage client documentation, maintain strong case management discipline, and contribute to local and regional initiatives that support the broader business agenda.
Job responsibilities
- Independently manage a portfolio of clients, serving as the primary point of contact for all payments-related matters.
- Build strong client relationships by understanding business needs, responding to inquiries promptly, and supporting clients on strategic projects.
- Maintain strong case management discipline, logging, tracking, and reporting all client inquiries in line with internal and external service level agreements.
- Conduct regular service quality reviews, gather client feedback, and follow through to closure.
- Analyze client activity to identify opportunities for more effective and efficient service delivery.
- Manage client documentation requests, including account maintenance, electronic payment signatory form setups, and addition or removal of signatories.
- Partner with product, operations, technology, compliance, sales, and implementation teams to drive the broader business agenda.
- Stay current on product developments, efficiency initiatives, and emerging tools — including artificial intelligence applications — and communicate these confidently to clients.
Required qualifications, capabilities, and skills
- Bachelor Degree
- Minimum 5 years of working experience in a client facing or account management role, ideally with a regional or global financial institution
- Resourceful problem-solver with the ability to navigate complex client issues and drive timely, practical resolutions.
- Proven track record of executing and managing significant change initiatives locally and regionally.
- Strong influencing, negotiation, and presentation skills.
- Experience in navigating a complex, global environment to resolve tasks
- Forward-looking mindset with a genuine commitment to continuous learning, including familiarity with or interest in artificial intelligence tools and digital innovation in financial services.
- Demonstrated ability to build strong partnerships and collaborate effectively across diverse teams.
Preferred qualifications, capabilities, and skills
- Experience supporting clients across corporate, multinational, and commercial banking segments,
- Familiarity with local payments infrastructure, clearing and settlement frameworks in Australia.
- Hands-on experience with artificial intelligence tools, automation platforms, or data analytics in a client service context.
- Experience partnering with implementation teams on client onboarding or product adoption initiatives.