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International Consumer Banking - Internal Communications Manager (all genders)
senior · Marketing
Are you ready to make your mark at the intersection of strategy, creativity, and culture of an exciting new business? Join our dynamic International Consumer Banking (ICB) team as an Internal Communications Manager (Vice President), based at our new Berlin office, and play a pivotal role in energizing and uniting employees across Chase in Germany.
As a key member of our high-performing team, you’ll drive innovative communications campaigns and strategies that foster engagement, collaboration, and a shared sense of purpose. You’ll work side-by-side with senior leaders, product and marketing teams, HR, and communications colleagues across the firm—helping shape the voice and culture of our organization for the German market.
Job Responsibilities
- Craft Compelling Content: Write engaging intranet articles, announcements, talking points, town hall materials, blogs, and video scripts that bring our vision and values to life for the German market
- Advise Senior Leaders: Partner closely with executives to develop authentic messaging, presentations, and communications that resonate with German employees and reflect leadership’s unique voice
- Manage Internal Channels: Manage all internal communications platforms within the consumer business, including events and town halls, ensuring consistent and impactful messaging on behalf of the German market
- Lead Campaigns & Initiatives: Develop and execute strategic internal communications campaigns, collaborating with marketing and sponsorship teams to amplify our brand and culture
- Align with Corporate Strategy: Work with communications colleagues firmwide to understand and integrate the broader corporate strategy into ICB communications
- Drive Global Engagement: Coordinate with Corporate Communications and regional teams to ensure effective, unified messaging across geographies
- Protect Our Reputation: Manage internal communications responses to reputational issues in partnership with PR and social media teams in Germany
- Produce Creative Assets: Collaborate with in-house and agency teams to deliver innovative creative materials for internal use
Required qualifications, capabilities, and skills
- Relevant experience: Significant previous experience in Marketing & Communications, ideally within Corporate Communications
- Trusted Advisor: Proven experience guiding senior executives on internal communications strategy and execution
- Communications Expertise: Strong background in marketing and communications, with deep knowledge of best practices for employee engagement
- Strategic & Tactical Excellence: Ability to think big-picture while executing detailed plans and measuring impact
- Exceptional Communication Skills: Outstanding verbal, written, and interpersonal abilities, with a sharp eye for editing and digital platforms
- Influence & Collaboration: Consultative approach, able to build relationships and communicate effectively across all levels of the organization
- Risk & Compliance Focus: Commitment to upholding the firm’s standards for risk, compliance, and ethical conduct
- Industry Insight: Solid understanding of the financial services sector and German market
- Organizational Mastery: Excellent multitasking and project management skills, thriving in fast-paced, deadline-driven environments
- Demonstrates high emotional intelligence: with the ability to understand, empathize, and connect with diverse audiences; adept at navigating sensitive topics and fostering a positive, inclusive workplace culture
- Fluency in English & German
Preferred qualifications, capabilities, and skills
- Bachelor’s degree in Communications, Marketing, Journalism, or related field
- Fluency in Spanish is a bonus
- Products, Platform & Tech: A genuine interest & curiosity in our technology and customer products is beneficial
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