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Operation Service Delivery- Executive Director
senior · Other
Are you passionate about driving transformation initiatives across the region? Then, this is your opportunity to join the Fund Services Operations team under Securities Services Operations, assuming a key role in the successful delivery and execution of the operations strategy in the region.
As an Executive Director of Hong Kong Operation Services Delivery within the Fund Services Operations team, you will be directly reporting to the Asia Head of Operation Services Delivery. Your responsibilities will include closely collaborating with the Global Operation Transformation to establish the target operating model, formulating execution strategies, and managing change initiatives to enhance operational scale and efficiency. You will also be in charge of strengthening controls for the operations, overseeing various Operations teams, and managing client-facing teams to ensure service delivery standards are met and successfully delivered according to service-level agreement commitments. Additionally, you will handle client change requirements and consistently provide efficient, valuable, and market-leading services, while onboarding new clients and retaining existing ones. Your leadership role will involve promoting staff development and process improvement, ensuring efficient service-level agreement reporting and performance metrics, and identifying opportunities for further alignment within our expanding operations. You will also be responsible for promoting change through innovation and transformation, implementing the fund services operations’ strategy, and modernizing the client experience.
Job responsibilities:
- Lead and manage transformation to the target operating model, from initiation to implementation, ensuring adherence to service delivery requirement, timelines, risk management, and quality standards.
- Ensure proper execution on client deliverables, communicate client status updates and provide Key Performance Indicators to senior management to ensure appropriate escalation and prioritization of all client issues.
- Provide guidance, direction, and support to project teams, promoting a collaborative and productive work environment.
- Facilitate smooth transitions during system upgrades, process changes, and organizational restructuring, ensuring minimal disruption to operations.
- Promote highly customer centric and leading by example to provide leadership across two high performing business operations functions, delivering exceptional service experience on a daily basis
- Collaborate closely with Leadership Team and wider functions to enable consistent and effective operational processes whilst championing process improvement and change from concept to final delivery
Required qualifications, capabilities, and skills:
- Bachelor’s Degree in Finance, Accounting, or related disciplines
- At least 15 years of experience in fund administration, financial reporting, fund accounting, and/or auditing related roles
- Strong understanding of fund services operations, including fund accounting, financial reporting, transfer agency, and alternative investments
- Excellent communication and interpersonal skills, with the ability to influence and collaborate with diverse stakeholders
- Demonstrated leadership capabilities and the ability to inspire and motivate teams to achieve their best
- A team player who is flexible and can maintain both a positive attitude and high level of performance in demanding/ time-sensitive initiatives
- Possess intellectual curiosity, resourcefulness, excellent analytical and problem-solving skills, ability to synthesize large amounts of information and propose recommendation
- Experience in developing and implementation of transformation.
- Demonstrated success in developing business strategy to deliver business outcomes.
Preferred qualifications, capabilities, and skills:
- Develop other leaders that will report to you by setting objectives and building career pathways.
- Able to manage difficult conversations and be comfortable with performance management when required
- Preferably qualified Chartered Accountant/Master of Business Administration
- Experience working in a high growth team, start-up environment, adaptable, agile in approach and able to work in a constantly evolving business